Atlassian Community

Hi everyone, @Michael Fedulov and I are Product Managers working with the Atlassian Automation team, and we'd love to hear how you're finding the experience of creating and managing Automation rules - how you find this today, any pain points you've found, and what improvements you'd like to see. If you're keen to chat with…

Hello, I'm stuck at Review consent loop in MS Teams when trying to create request through Rovo Agent. My Configuration in Microsoft is as follows: Despite approving every time I receive following Review prompts and I'm in constant loop: My user has permissions to create requests and everything else, also the application is…

Jira starting to spit out error messages in Chinese, i am not a Chinese speaker, its annoying to get the translation up for de bugging errors

 Confluence Cloud new editor — no way to identify current heading level (regression) In the new Confluence Cloud editor (edit-v2), I am unable to determine the heading level (H1, H2, H3, etc.) of a selected block. What's missing: * There is no Paragraph Style dropdown in the toolbar * The floating context menu shows a…

I’m unable to log in to my Atlassian account because the identity-verification code email never arrives. The email address is definitely correct: * Atlassian successfully sent a marketing email to the same address today at 10:33. * I sent a test email to the address from Gmail and it arrived within seconds. * I have…

To pay for premium or standard, you can only pay in dollars. Meaning the users in the UK or other countries are either stuck with the free to use or have to pay in dollars.!?

Hi, When I am in an Epic and take a look at the information of the tasks in the columns the ∑ original estimate is always empty. I always need to remove the column and add it again every time to populate it. When I leave the epic to go back to the board and open the epic later again, it's again empty. How to fix this?

We had a expired Jira server license for 100 users. I tried to start a “Free cloud migration trial for our self-managed customers” while I was logged in with my Atlassian account. After I entered the site address and clicked the button to apply to the trial I got the following error code. 00f7e427070344d891f6b7c7edd7dd01

We recently updated our project workflow by simplifying and modifying the existing statuses. After publishing the updated workflow, we noticed unexpected behavior across the board. A large set of tickets were automatically transitioned to different statuses. More importantly, tickets that were previously part of closed…

I am using Trello to dispatch jobs for different customers. I enter some labels and then the customers info in the description section. It is just basic info like name, address phone number, etc.. I am entering the info into a desktop. In the past when i open the card from the mobile app i cab just click on the address and…

Can a Managed-account user have access to space similar to portal-only customer? Also, can we assign this Managed-account user to a space and be able to see it under Customers option under this assigned space.

the project name is Shssp-but for some reason i can't get to the group. I am part of the daily task, but cant seem to get to the project. can you please help? 

Hello, I'm trying to add user mentions to my Jira checklist and some work and other don't. Every time I try to use the user mention I get a bunch of warning notifications that I have to click out of. This issue has been happening for a couple of weeks.

Why I can't delete accounts

Please run garbage collection on rickieelkins/undecked. The repo reports ~994MB, but all content reachable from my local branches (fully fetched) only totals ~138MB — about 856MB smaller than the remote. There's a stale main branch ref that no longer exists on the server, which may be why — likely orphaned/unreachable…

Bonjour à tous, Je voulais partager un outil innovant pour tous les créateurs : Muzegen AI. C'est un générateur de musique IA très performant qui permet de créer de la musique avec l'IA en quelques clics. Que ce soit pour des vidéos, des présentations ou des projets personnels, cet outil de composition musicale offre des…

Description: We are experiencing a persistent issue with a custom Rovo Agent named "//". This agent is designed to assist our employees by answering questions from our Confluence Knowledge Base ("///"). The Goal: To improve a particular department autonomy, when the agent "//" does not know an answer, it is instructed to…

Hello Atlassian Support Team / Community,I am experiencing a login issue with Bitbucket Cloud and need your assistance.The Problem:* I can successfully log into my global Atlassian ID profile (://atlassian.com) without any issues. * However, whenever I try to navigate to Bitbucket, the login fails. I get an error stating…

Hello, Currently, we're working with 4 different software companies that each have their own separate Jira instance. But as their client we lack overview in all the tickets that are on the backlog, and that are being worked on. So we're looking into purchasing a Jira instance for ourselves, and create a separate project…

Hello, I am working on a repository that is near the 4 GB size limitation. I cloned a mirror of the repo to local, and the git count was around 3.7 GB. I rewrote the git history to exclude a .hex file and my git count was reduced to about 1 GB locally. I reflogged and ran the GC locally. I force pushed my changed mirror to…

Hi, Bitbucket access was lost — my session expired while I was on vacation. Now, when I try to log in via email REDACTED, it asks for a two-factor authentication code, which I don't have. I recall that last time I logged in using alt-tech\apolenov. I tried to reset my password and received an email stating that I needed to…

Two repos was cleaned, but repo size still huge. Please run repository gc. Thank you.

I've built a Rovo agent for our internal IT Service Desk (JSM Cloud). Users interact with it in Slack and on the help center portal. The intended flow is: greet → check for known outages → troubleshoot using our Confluence IT knowledge base → if unresolved or the user asks for a human, create a ticket via the "Raise a…

Internal company email. Emails not in Junk or Spam, they appear to never hit our email server from Atlassian. Product Invitations on this page is already enabled/checked: https://id.atlassian.com/gateway/api/marketing/email-preferences

Hi Team I have integrating rovo workflow with my agent. I am posting the prompts to rovo and getting callback on one of my applications's endpoint. My infra is private so to whitelist rovo callbacks I need rovo oubound IPs. How to get rovo outbound IPs. Are these IPs fixed?

hi everyone - i'm trying to get a form filled in through the api. A regular issue is "easy" I just fill in the consecutive numbers and put the text in. I have another form that has conditional logic and [proforma] fields in it. I can't quite figure out how to create the answer payload. i queried and go the json of the form…

I am getting a "The supplied license key is invalid or expired" error but our license does not expire until the end of the year and this is February. HELP!!

https://www.youtube.com/watch?v=_SGJoeZ0WyU Turning IT up! Hi, everybody! For this week's Community Showcase, I'm typing in gratitude to the sweet, streaming sound ofThe Beatles radio that is blaring through my earbuds. Spotify is a Swedish digital music service that is now embedded in our hearts (and ears), to the tune…

Since yesterday… Attachments: The "Copy link address" function (after right-clicking the filename in the list) no longer works. However, we need the link. And why is there a new PDF viewer that only allows 100% and 175% zoom levels, with no scaling in between?

Okay here's the scenario I am trying to Create and Control: Mirror or copy cards into two specific places and then upon completion of a checklist archive both mirrored versions of the card. Here's the real life application: We have a board named "Weekly Meeting." In that board we have a list called "Rocks". * Rocks are…