Restore Confluence sites from back-up

Question

Hi!

On the 11th of september I requested a restore from my confluence pages (request: CA-4229768). Can you please help me to get it restored asap?

Many thanks in advance!

Kind regards

Nicky

Martin Runge · Answer

Hi @Nicky,

Welcome to the Atlassian community!

⚠️ I wouldn't wait for the Community on your request, as only you can see and comment on it. I would suggest adding a comment to the ticket detailing the impact, the specific time for restoration, and an explicit escalation request. Your time is running, and vague urgency might be treated as normal priority.

In parallel, I would check what you can still recover yourself, as that is often faster than the restore you requested.

* If single pages were deleted, look in the space trash under Space settings > Content > Trash. You need space admin rights. One thing that surprises people: a restored page returns to the root of the space and loses its inherited permissions, so you have to move it back under its old parent manually.
* If the content was overwritten rather than deleted, use the page history and restore an older version. Note that page versions, drafts, single comments, and attachment versions never go to the trash; they are gone immediately.
* If a whole space was deleted, a Confluence admin can restore it under Confluence administration > Data management > Trashed spaces. Spaces that have been in the trash for at least 60 days are automatically purged, so this path closes quickly.
* If your org has the Atlassian Backup and Restore add-on, an org admin and an app admin can restore from admin.atlassian.com > Data management > Backup and restore > Restore a backup. Worth knowing before you count on it: only backups from the last 30 days & no selective restore of single spaces

The reason I mention all of this is that what Atlassian can do on their side is a full product restore to a point in time, not a surgical recovery of your pages. Their platform-level disaster recovery covers Atlassian-side infrastructure failures, not deletions made inside your site. So I would also tell your team whether they should keep creating content while you wait, since anything newer than the restore point would not survive a full restore.

Which case are you in: single pages, or a whole space deleted? How long ago did it happen?

Servus (that is hello and goodbye where I live), Martin

Viswanathan Ramachandran · Answer

Ni Nicky,

I have flagged this to support team. Hopefully, you get their attention.

Tomislav Tobijas · Answer

Hey @Nicky ,

Quick question - when was the last time you heard from support on that ticket? I'm struggling with one of my support requests as well, but maybe we could ping the forum support team to escalate the original ticket if needed 👀

Cheers,

Tobi