I would appreciate your assistance in providing the information requested below, as it is required for an internal security assessment and inventory review.* Backup Frequency: Real-time (Continuous), Daily, Weekly, Monthly * Backup Retention: 5 generations, 30 generations * Backup Destination: AWS, Microsoft Azure, Google Cloud, SharePoint, OneDrive, File Server regards,

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I need information about buckup policy.

石堀朝雪

I would appreciate your assistance in providing the information requested below, as it is required for an internal security assessment and inventory review.

Backup Frequency: Real-time (Continuous), Daily, Weekly, Monthly
Backup Retention: 5 generations, 30 generations
Backup Destination: AWS, Microsoft Azure, Google Cloud, SharePoint, OneDrive, File Server

regards,

Accepted answers

Ollie Guan

Hi @石堀朝雪 ,

For your security assessment or inventory review, please refer to these two official sources:

Atlassian Cloud Architecture and Operational Practices (Backup Details)

https://www.atlassian.com/trust/reliability/cloud-architecture-and-operational-practices#data-encryption

Atlassian Compliance Resource Center (SOC 2 / ISO Certifications)

https://www.atlassian.com/trust/data-protection#compliance

All comments

Ollie Guan

Hi @石堀朝雪 ,

For your security assessment or inventory review, please refer to these two official sources:

Atlassian Cloud Architecture and Operational Practices (Backup Details)

https://www.atlassian.com/trust/reliability/cloud-architecture-and-operational-practices#data-encryption

Atlassian Compliance Resource Center (SOC 2 / ISO Certifications)

https://www.atlassian.com/trust/data-protection#compliance

Ollie Guan

Atlassian Official Data Protection & Backups

https://www.atlassian.com/trust/reliability/cloud-architecture-and-operational-practices#data-backups

石堀朝雪

Hi@Ollie Guan ,
Thank you very match.

Martin Runge

Hi 石堀朝雪,

Trello is not covered by Atlassian Backup and Restore; that add-on is for Jira, JSM, and Confluence only. So for Trello, there is no native scheduled backup, no configurable retention, and no selectable destination.

Atlassian runs disaster recovery for the Trello platform itself, and Trello is in scope for the same Cloud resilience program as the other products, with an RPO of 1 hour and an RTO of 6 hours. That covers an outage or an infrastructure failure on Atlassian's side, and it is entirely Atlassian-operated. You cannot trigger it, schedule it, or request a restore from it.

What Trello does not have is any customer-facing recovery. What exists is export, not backup:

JSON per board, any plan, 1,000 most recent actions only, attachments as links
CSV per board, Premium, no comments or archived cards
All boards at once under Workspace settings > Export, Premium, admins only, JSON with "Include raw attachments" gives the files in a ZIP

For your form, I would answer frequency as manual or on demand, retention as not applicable since you keep the files, and destination as free choice, because it is just a downloaded file you can store on AWS, Azure, GCP, SharePoint, OneDrive, or a file server.

One caveat worth noting: a JSON export cannot be reimported to recreate a board; it is an audit artifact, not a restore path. If the assessment requires real recovery, that means the REST API with your own scheduler, or a tool that covers Trello such as Rewind or HYCU. For vendor resilience, the trust pages Ollie linked still apply, with RPO 1 hour and RTO 6 hours, and the note that Atlassian does not use those backups to reverse customer deletions.

Servus, Martin

Martin Runge

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