I had created a manual jira ticket in opsgenie and once it is created the priority is getting P0 by

Question

I had created a manual jira ticket in opsgenie and once it is created the priority is getting P0 by default and the opsgenie alert is not getitng into the JSM

Arkadiusz Wroblewski · Answer

Hi,

check your Opsgenie-JSM integration to ensure the "Alert is created Create a work item" action mapping is active, and inspect the integration logs for missing required fields. Is P0 set on the Jira or Opsgenie side, and is that action mapping already configured?

Best,

Arek 🤠

Tansu Akdeniz · Answer

Hi @ext-vonteddusridhar.reddy

Could you please double check if you are using the Opsgenie’s standard alert priorities that are P1-P5? Any possibility to add a screenshot?

I assume that you already have an integration with with JSM. Please, also review the mapping table.