I am new to Jira and we had some help implementing a new Jira Service Management (Cloud) project. After the implementation, I have removed the account that was licensed to create the project. I now get the error that there is a configuration problem. "This service projects has configuration problems and may not work as expected." I can click on the link to view error details and repair the problem. The window pops up for Some problems need your attention, and to select another user. (The user to run automation rules is misconfigured Automation rules run as a specific user. The user selected to run these rules no longer exists or does not have sufficient permissions anymore, so automation rules have stopped running.)
When I click the select another user link, There are no other accounts available for me to choose. and in orange it says "The selected user does not have permission to perform this action." I can only choose cancel.
My implementation is new and there is no known Legacy automation features.
In Automation, there are no rules that show the deleted account as Owner. Owner typically shows as "Automation for Jira".
How do I resolve the configuration problem.
I appreciate any help you can provide on this.
Hi @Sheree MacNinch ,
Welcome to the community.
Do you have any users assigned to the servicedesk-team role and do this customers have Jira Service Management Access?
If not, give at least one user this permissions. You should be able to choose that user then.
In the project settings in the automation menu, there is the user that runs the rules at the top of the screen, I think.
In Projects / CFO Service Desk / Project settings
I have "Service Desk Team" - 7 members (3 of those are also Administrators)
But under System, Edit Default Members for Project Role: Service Desk Teams there were no Default users or default groups. Adding the person with Service Desk Team / Administrator (SDT/A) permissions did not present anyone in the list to choose from either.
I tried adding an administrator group to the Assign Default Groups to Project Role: Service Desk Team but that did not help either.
My group jira-servicedesk-users says Group Access to Jira Service Desk and also says
In the Project Settings, Automation section there is are a number of Rules but they are either Automation for Jira or myself. nothing at the top of the screen there (Cloud).
I agreed with @Bastian Stehmann _neusta portal services_ . Here is where in JSD automation configuration that you can manage the default user who executes the automation events for your specific JSD Project.
From Project settings > Access "Automation" section. Click on "Change default event user". In the pop-up, select the your specific user. NOTE - The user must have an agent license and part of the Service Desk Team or Administrators project role.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Just found this link from Atlassian for JSM 4.14 version - https://confluence.atlassian.com/servicemanagementserver/automating-your-service-project-939926334.html
If you scroll down to the bottom of the page, it talks about setting the event user. It gives you more details.
Can you change the project lead for the specific project in question? Because by default the automation is run as the project lead (essentially the one who created the project in the first place).
The person must be either in project's Administrators or Service Desk Team role. (User with agent license)
OK, I have figured out where to set the project lead, (Projects/ProjName/Project settings
Details). The Lead is not the deleted user, it is the account that has permissions as both Service Desk Team and Administrator.
So this does not seem to be the root cause.
Any other suggestions?
Go to the Clog symbol and select "Application"
Then, Click on the # used associated to Jira Service Desk to check if the project lead is there or not. If not, you will need give the project an agent license.
NOTE - We are on-prem (Data Center), so you may need to submit a formal support ticket with Atlassian for assist further if you are using JSD Cloud env.
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