I created an automation rule. When a JSD ticket is created, I want the agent to assign it to a colleague (Developer).
After that, there should be created a linked JIRA ticket automatically.
However, I keep getting the error;
Could not find create meta data for project/typeId -
See the rule below. Am I missing something?
Can you please verify the existence of the fields in target support project?
For example, it says "Same issue type". Do all issue types in Service Management project exist in Support project too?
Please check all the mapped fields.
ps: After solving the problem, you can add a component to this rules which is "Link Issue" to link both tickets.
Yes! It did work, thanks a lot!
I changed it al little bit:
When: Issue assigned
Then: Create new
And link issue to....
However, the "link issue" is now triggered to link the most recent JSD ticket. But I can imagine that the most recent issue is not the same as the trigger (issue assigned). On busy days, the assigning of a ticket can be done while a ticket is already some minutes in our queue.
Any idea to improve this? For our JIRA support board, it is important to have someone assigned.
I see, there was some minor tweaking still needed:
Please notice the rule was executed successfuly earliest when put global automation, and there specifically with Scope "Multiple projects" like shown in the screenshot.
Please note that you can still use "When Issue assigned" instead of "When Issue commented" as well as the condition for "Organization". It was just done like shown above for a test.
Please check and let us know how it works.
Actually, it works pretty well. In global administration you need to add the projects by widening the scope to "Multiple projects" like shown in the screenshot above - then things should really start to work ;)
Note: you need to be Jira-Administrator to do it - it won't suffice holding project administrator permissions.
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