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Adding a user to the online portal

Karen Garrod January 25, 2021

Good Afternoon, 

I haven't used the admin side of Jira service desk since it moved to Jira management and I need to add some new portal users. 

I used to go to the Admin section, select the service desk and grant access to the users from there and set the password. However, I cant seem to find this option now. 

Can someone please let me know how to do this?

The user is for portal access only and I have added them as an organisation against the project and they are visible in the customer section. 

Hope that makes sense and thank you.  

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