Customer-specific request types

[Ali Aydın]

Hello there,
Can I create separate forms for customer groups?
For example, a customer group can only see the Request type assigned to it, etc.
Or what can I do so that customers can access and see certain request types?
Respects

[Jack Brickey · Accepted solution]

Request types within a project are visible to all customers of that specific project. If you wanted different request types per customer organization then you might consider separate projects.

[Ali Aydın]

Hi Jack,

Thanks for your fast response,

I created the new project, but the user I defined can still see all Request types of other projects on the portal.
How can I prevent this?

Regards

[Daniel Ebers]

This sounds like the portal needs some tuning still.
Did you go through all aspects of the linked documentation below?
https://support.atlassian.com/jira-service-management-cloud/docs/categorize-customer-requests-into-request-types/

Especially as you say you want not to have all Request Types in there this should help:
https://support.atlassian.com/jira-service-management-cloud/docs/delete-request-types-from-your-service-project/

In case you can't figure it out a screenshot would be helpful with some explanation what you see but what is intended.

[Jack Brickey]

agree w/ Daniel. If a customer can see projects that they should not have access to then simply put they are a customer of that project and need to be removed. Possibly  this customer has been placed in an organization that is then added to various projects.