Can I create separate forms for customer groups?
For example, a customer group can only see the Request type assigned to it, etc.
Or what can I do so that customers can access and see certain request types?
This sounds like the portal needs some tuning still.
Did you go through all aspects of the linked documentation below?
Especially as you say you want not to have all Request Types in there this should help:
In case you can't figure it out a screenshot would be helpful with some explanation what you see but what is intended.
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