Hi everyone, We are looking for a solution to handle huge Jira File attachments outside of Jira itself. Use case: Customers will get in touch with us and need to upload big log files for our suppor...
...he Knowledge Base to be available to the general public whilst we remain on these free plans? When reading the documentation, and the onscreen settings, it seems like this should be possible; I am f...
... Is this true? Am I missing something? Is there any way to disallow addition of request participants in the customer portal, but allow it by mail?
Hi all, I am really struggling with finding the reason of why my report is missing bunch of choices. Steps I take: 1) Go to Dashboards 2) Add Gadget 3) Add "Service project report" 4) Choos...
Hi, I'm trying to do a very basic thing and yet it's not working. When a team member creates an issue in the 'design' column, I want the issue to be assigned to said user. Here's my rule: Yet n...
Create a listener, which will take the username and put it in one custom field by using Script runner for jira.
Hi all, I come back to this topic, because, still not solved (previous request was https://community.atlassian.com/t5/Jira-Service-Management/Approval-button-on-Customer-portal-not-visible/qaq-p/148...
Hi Guys, Just wondering if the field descriptions that show in the portal forms can be added or shown in the Service Desk view? Portal Form View Service Desk View As you can see from the s...
I have just been granted jira administrator rights (currently among group jira-administrators) to manage the reports, but when I click Issues > manage Filters > Search Filters > Search ...
How to configure Automation for Duplicate issue closure?
When importing a project from a backup. I am running into space issues. AO_8542F1_IFJ_OBJ_HIST (Insight Object Change History) AO_54307E_SLAAUDITLOGDATA AuditLog.xml Each file is over 1Gb in size...
Hi guys, we want to send files with our tickets and made them available to download without any login to our customers. Any idea how to configure?
Hi all! I have a question concerning Jira Service Management and tis migration from server to cloud. First of all, I know that the jira cloud assistant doesn't include JSM and that the JSM assistant...
Hello Everyone, I'm using JQL to query how many high ticket is in the queue. https://jiradomain.atlassian.net/rest/api/3/search?jql=project%20%3D%2010008%20AND%20priority%20%3D%20High...
Hi, As far as I know, the default JSM workflow automatically works this way: when the customer makes a new comment, the status changes to satus "Waiting for support", something like that. I...
Currently there are limited touch points between the two: - Escalating Incidents to Major Incidents to be reflected in OG - Creating Alerts in OG from Issues in JSM - Creating JSM issues from OG A...
If I join my GSuite domain to Jira Service Management Cloud, does Atlassian immediately email all my users that their account has been activated/associated with my Jira Service Management? I...
Hello, we created two cloud-instances with two accounts from our company. is it possible to combine these two accounts? We want to use only one domain with our service-account. Thanks for yo...
I would like to purchase a Jira Reporting Package that allows me to look at the stats of my Service Desk. I need agent reporting as well as overall departmental performance for my Service Desk....
Dear community, I'm a student and currently working on a project. I'm stuck at some automatisation. I want to add an e-mailadress to a ticket as an CC. This e-mail needs to be pulled from a child-va...
Hi. I need to put the checkbox list in Jira SD at the view of the agent at the ticket. I also need that the checbox list should bi visible only for agents and editable only for agents. Is it...
Hi, I'm trying to use Script Post-Function [ScriptRunner] to create the summary of an issue based on the customers' answers in other custom fields. Jira claims the script has no errors, and th...
I have automation set up so that when an issue transitions into status X it will automatically close it if a certain field is set. When I look at the audit log, sometimes it completes with an error (...
Getting an error when I try to add a new user as a customer. It works for other users and users with the same domain but I am getting an error. I search if there is already a user with the same email...
I'm installing Jira Service Desk on Windows 2019 and wish to change to MySQL DB running in a difference VM. According to the following URL, I need to download a MySQL connector and place in JIRA HOME...
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