We have the following flow in Service Desk:
And an automatic rule to set "To Do" for the following case:
The idea is set the case to "to do" back once the Customer adds a comment.
This is working fine...
But in the notifications, there is the following rule:
to inform the customers about the new status.
1 - The rule is triggered when the Customer adds a comment. --> OK
2 - The automation change the status from "Waiting for Customer" to "To Do" --> OK
3 - Notifications (status changed) sends an email to Customer --> I Want to remove/do no send this notification. The Customer does not need to receive an email about his action.
I already tried this option with no success:
How can i do it?
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