An error occurred while migrating from server to cloud

[Luisa Zhang]

Jira Service Management (formerly Jira Service Desk) will not be migrated by Jira Cloud Migration Assistant, so I try to use Jira Site Import to migrate from server to cloud.

It report error.

[Daniel Ebers · Accepted solution]

Hi @Luisa Zhang

I understood you get this error message during performing a site import to your Jira cloud instance.

A short check before reaching out to support could probably show further information.

This knowledge base article could help you further:

• Resolve user and groups synchronization error

You can find some checks there which you could try before starting a new import. However, if that also fails reaching out to support is fine, no question.

Regards,
Daniel

[Luisa Zhang]

After I import successfully, I can't see any issue in the project and I can't add any user to the project.

[Daniel Ebers]

Assuming you are on the "Free" plan there are restrictions to user management and permissions which could explain why you don't have those options.

Please refer to the following guide for further information:
https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan/

[Luisa Zhang]

I'm trying the standard plan.

And I can't find Unlicensed Access in the Confluence navigation > Global Permissions, which is mentioned in https://support.atlassian.com/confluence-cloud/docs/manage-global-permissions/

[Daniel Ebers]

In case you have the standard plan you can contact Atlassian Support if you suspect there is something unusual in your Cloud instance where all settings look ok.

https://support.atlassian.com/

[Alexis Robert]

Hi @Luisa Zhang , 

for these kind of issues, you should get in touch with Atlassian Support as they'll be able to let you know exactly what went wrong : http://getsupport.atlassian.com/

Let me know if this helps, 

--Alexis