Setting a forwarding address on Incoming Jira mail handler does not attach original email when ticke

Ignáth Ágnes
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March 4, 2025

Within Jira, when creating an incoming mail handler to create a ticket on a Jira Software or Jira Service Management project and setting the Forwarder email address, when ticket creation fails, an email is sent to the forwarding address regarding this issue.

The email that failed to create the email is not attached or attached as a blank email. This way I lost the information that is in the original email.

I would like to see that the original email is correctly attached.

If you have a solution for this, please let me know.

And wote for this bug please, so Atlassian notices this important bug!

https://jira.atlassian.com/browse/JRACLOUD-79705 

 

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