New Jira Service Management Layout - Where are Customers & Organizations?

[Saji]

The layout of Jira Service Management has changed and I can no longer find Customers and Organizations

[Kate Pawlak _Appsvio_ · Accepted solution]

Hi @Saji ,

It's available under Directory:

[Saji]

I think the issue was that I was on the free tier.

I upgraded to the standard plan and now it appears.

There must have been a change in what's available for free.

[Kate Pawlak _Appsvio_]

It should be available for every plan. If you can't find it, go to Project settings > Features and turn the toggle Customer and organization profiles on.

[Saji]

Customers and organization are not there (and it wasn't there when I upgraded to the standard plan)

[Saji]

Okay, the "Directory" section is there and it display all our customers and organisations.

[Saji]

@Kate Pawlak _Appsvio_ / @Jack Brickey I've put it back to the free plan and now the "Customers" link is gone from the navigation pane.

[Jack Brickey]

Odd. It exists on my free plan. Maybe that will change at some point for me.

[Saji]

The issue was that I was looking in the wrong spot.

Customers and Organisations are now under Directory.

Had nothing to do free or standard plan.

[Jack Brickey]

Hi @Saji , it would be great if you could share a screenshot. I recall seeing where Organizations is moving outside of Customers view. Customers should show under project settings > people with service desk customer role.

[Saji]

As I replied in another thread on this, I think it might have been a billing issue.

I think this is now a paid feature and no longer available for free.

I upgraded to the standard plan and it now appears.

[Jack Brickey]

Hi @Saji , this is available in Free. Unsure why you did not see before and you did after upgrade.

[Saji]

I asked about it with the Atlassian chatbot and it told me that it's now a paid feature