How to share a filter with an end user (not an agent or license)

[zendeskbyheather]

Hi! I am hitting a wall with sharing a filter with logged in users that are NOT licensed agents on a JSM project.

I've tried issue security

I've tried adding the group to the filter share

Nothing works.  Is this because the users I am trying to allow to see the filter are end users/customers and not licensed agents or team members?

[John Funk · Accepted solution]

Hey Heather,

No, the user will not be able to access the filter if they do not have a license. If they have a Jira license they should be able to see the filter if you share it with them AND add them to the Service Desk Team project role for the project. They do not need to be an Agent.