I am sure this has been asked a thousand times. I am a tech and working on a ticket and responding to others I would like to CC to the ticket and have that email go into the ticket. Right now ...
We refer to the security advisory received regarding a critical vulnerability that exists in Jira Service Management. We would like to know what are the major security risks and if we can foreg...
We use JSM and also use JAMF for our Mac inventory. Anyone know if the Insight JAMF integration will eventually be available for JSM Cloud? https://confluence.atlassian.com/insightapps/insight-jamf-...
Hello Community, We want to migrate to Insight for Service Management from Insight Cloud (old one). Exporting works and I downloaded a .zip file. I followed this guide: https://support.atlassia...
Se desea rescatar los datos de campos específicos. ¿Hay alguna funcionalidad de la herramienta o algún add-on que sé pueda utilizar?
I'm in the process of integrating our Engineering team's projects with our Confluence knowledge base but am at an impasse. I'm unable to follow the tutorials online and can't find the "knowl...
Hello all, I have read that approvers within Service Mgmt project do not need a Service Mgmt License. Yet when I added several approvers to the workflow, the system grabbed a license for each ...
Hi there, under Manage apps I find Insight - Asset Management, but it looks like it is not licensed and the License Key field is blank. Also, I can't see Insight in the top Jira navigation....
We're using SD to have customers certify that they've completed a process. We need to set the target count at the total number of customers for the project. The goal is to show a percentage complete ...
I have a summary page with a page properties report showing details from the page. Some of the Jira links do not show with the image but as the hyperlink even though they were created in the same wa...
Hello, We have realized that in old issue view we had a tab in the right side of the issue with all past and ongoing approvals. In new issue view the tab is missing even when field is correctl...
Hi, All our company users have jira software license, but only various amount have Jira Service Management Agent license. Now of these Jira softare users are actually using Jira Softwar...
I have installed the Jira app on my mobile phone, but I don't have access to my site. Do I need to configure something in my environment?
Hello, experts: I'm doing an external app using .NET Core that integrates the Jira portal on it. Because <iframe> are out of discussion, I tried to do it using Jira API and oAuth2 authenticati...
Hi, good afternoon. I've been having trouble while trying to set up the ticket creation down on my JSM portal, from a mail. I attached the error image here. We can enter the mail, but it does not ...
Hi ! I had a request from a manager who wants to be able to see, from the portal view, all the issues created by his team. Both of them have only access as ServiceDesk Customer. Is there a way to d...
Hi, Is there an option of highlighting/colouring a custom field? so its more visual for the reporter? Thank you
Hello Community, We saw in a jira project that they have a request only to share web links to manuals or drivers, how can I create this type of request?
We do not want ticket creator/reporter to be able to add themselves as approver in the "Approvers" user picker(multiple users) field in JSM. I checked somewhere that this could be possible using a s...
Is generating an internal comment when adding attachment to issue without comment - normal current JSD/JSM behavour? Just moved to 4.13 and found this. Theres a bug https://jira.atlassian.com/bro...
Se requiere sumar el valor de una campo de varios tickets para después mostrarlo (de ser posible en un gráfico)
Hi, Thanks to the positive community response to my question yesterday, I'm going to chance my arm at another... We are on the FREE plan. In Service Management, when I close a case (Cancelled/Reso...
We are using jira and service desk to create user issues (included ProForma) Is it possible to make requests visible to special groups of users? example: A normal user sees different type of reque...
In this article it says that I need to go to admin.atlassian.com, select Settings > Emails but I don't have Emails in this menu, despite having maximum admin organization priv...
Hi all, I've recently setup the Desktop Central (on prem) application from the market place. Everything is green and Desktop Central can see everything (as can Jira to desktop central). The issue I'...
User | Count |
---|---|
12 | |
11 | |
11 | |
9 | |
9 | |
8 |
Subject | Author | Posted |
---|---|---|
39m ago | ||
51m ago | ||
yesterday | ||
yesterday | ||
yesterday |