Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Mobile access to Jira Service Management cloud

I have installed the Jira app on my mobile phone, but I don't have access to my site. Do I need to configure something in my environment?

1 answer

1 accepted

0 votes
Answer accepted

Hello @Evert Morren,

Thank you for reaching out to the Atlassian Community!

Just for us to better understand and help you with this request, I would like to know if you can share with us if you are facing any errors when trying to log in via the mobile app.

If you are able to log in, is there any error if you try to access a project or a ticket?

Are you using the Android or iOS version of the app?

Note that, the mobile app is only for internal access, it doesn’t work if it’s a customer account because the app doesn’t have the customer portal. With this said, it will only be possible to use the app if you are an internal licensed user.

Kind regards,
Angélica

Dear Angelica,

Thanks for answering. The problem is already solved, I made a mistake on my phone.

Regards,

Like Angélica Luz likes this

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

662 views 5 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you