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Insight - Asset Management: Where can I find the License key

Hi there,

 

under Manage apps I find Insight - Asset Management, but it looks like it is not licensed and the License Key field is blank.

Also, I can't see Insight in the top Jira navigation.

 

thanks in advance

 

Mathias van Aswegen

 

1 answer

Hi @Mathias van Aswegen , welcome to the Community!

Starting in Jira Service Management 4.15, Insight became bundled with JSM as a Data Center feature. When this occurred, the app became unavailable for purchase to use with JSM Server, although existing app licenses continue to get updates.

(from our licensing FAQ):

 

Server - New server license sales will end on February 2, 2021 (including the Insight - Asset Management Server app) and support for existing licenses will end on February 2, 2024. As such, the Insight app/capabilities will not be included in Jira Service Management Server. However, users with an existing license of the app version of Insight can continue to renew and use it until its end of life on February 2, 2024. At that time, we recommend considering Jira Service Management Cloud or Data Center.

Data Center - Starting February 2, 2021, Insight - Asset Management will be integrated into Jira Service Management Data Center 4.15. Insight Discovery will be available to download for free from the Atlassian Marketplace. For customers using Jira Service Management 4.14 or earlier, the Insight - Asset Management app will be available for free from the Atlassian Marketplace.

Checking your organization's licenses, I don't see a current Insight license. So although you see the app as bundled in JSM, you won't be able to use it without a JSM Data Center license.

I hope this helps clarify, and let me know if you need more information about Data Center!

Cheers,
Daniel | Atlassian Support

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SERVER
VERSION
4.18.1
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