How to add an email domain?

[Михаил Вахутинский]

In this article it says that I need to go to  admin.atlassian.com, select Settings > Emails but I don't have Emails in this menu, despite having maximum admin organization privilages. We've got standart subscription. Is this functionality included in our subsciption plan, and if yes, what am I doing wrong?

[Jack Brickey · Accepted solution]

That article applies to server not cloud. And cloud you do not have the ability to add an email domain.

[Михаил Вахутинский]

Thank you for clarificarion! So to be clear, is there a way for Cloud Jira to send emails from custom email adresses to customers? We need to send them from our own domain, not atlassian.net.

[Jack Brickey]

Hi @Михаил Вахутинский , please see if Verifying your domain will allow you to achieve your goals - configure-jira-cloud-to-send-emails-on-behalf-of-your-domain 

[Михаил Вахутинский]

I wasn't able to test this earlier as I had no control over my old domain. Recently I was able to preform domain verification on a new domain and it works. Thank you!