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Change Form Value Not Updating

Hi, I am new to JSM and I am currently working on introducing a new change process.

I have a form where I am updating the title(summary) field using automation. 


If I create a log, it shows the new correct value, but after refreshing the change form, it still shows the old value. If I then edit the form, the new value is showing. 

 

How do I get the title(summary) to display in the form after automation has updated it? 

1 answer

1 accepted

4 votes
Answer accepted
Alex Koxaras Community Leader Aug 22, 2022

Hi @nicolette shaw and welcome to the community,

Usually the values gets updated after a while (a few seconds). There is no way (currently) to force an auto refresh of the page, after the automation has run.

thank you Alex for the fast response :) It looks like the title displaying at the very top of the form/page is update but the field called title in the advanced form has not changed even after 10 minutes. Although if i edit it is updated? It is very strange (i have refreshed a few times as well)

Alex Koxaras Community Leader Aug 22, 2022

Can you share a screenshot?

This title is from the Forms on the JSM project? Is it connected to a certain field?

so this is the top of the form

 

image.png

 

then this is the field displayed in the advanced form section

image.png

 

and if I edit

image.png

 

 

It is a bit weird!!!

Alex Koxaras Community Leader Aug 22, 2022

This could probably be a bug. Are you on a company managed project, or a team managed project?

It is a company managed one, and yes I am thinking its so weird!!! But as pretty new to JSM and their automation ws not sure :) 

 

Really appreciate your time Alex thank you

Alex Koxaras Community Leader Aug 22, 2022

Forms (aka ProForms) was acquired by Atlassian April 2021. I believed that they began integrating this app on their infrastructure later on, and I'm not sure that it's fully integrated. A few hiccups and/or things which are not fully integrated might appeared.

Appreciate your time, that helps as was really perplexed on why it was not updating :) 

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