Hi, I am new to JSM and I am currently working on introducing a new change process.
I have a form where I am updating the title(summary) field using automation.
If I create a log, it shows the new correct value, but after refreshing the change form, it still shows the old value. If I then edit the form, the new value is showing.
How do I get the title(summary) to display in the form after automation has updated it?
Hi @nicolette shaw and welcome to the community,
Usually the values gets updated after a while (a few seconds). There is no way (currently) to force an auto refresh of the page, after the automation has run.
thank you Alex for the fast response :) It looks like the title displaying at the very top of the form/page is update but the field called title in the advanced form has not changed even after 10 minutes. Although if i edit it is updated? It is very strange (i have refreshed a few times as well)
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Can you share a screenshot?
This title is from the Forms on the JSM project? Is it connected to a certain field?
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so this is the top of the form
then this is the field displayed in the advanced form section
and if I edit
It is a bit weird!!!
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This could probably be a bug. Are you on a company managed project, or a team managed project?
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It is a company managed one, and yes I am thinking its so weird!!! But as pretty new to JSM and their automation ws not sure :)
Really appreciate your time Alex thank you
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Forms (aka ProForms) was acquired by Atlassian April 2021. I believed that they began integrating this app on their infrastructure later on, and I'm not sure that it's fully integrated. A few hiccups and/or things which are not fully integrated might appeared.
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Appreciate your time, that helps as was really perplexed on why it was not updating :)
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