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WebHook - What is the difference between Comment: created & Comment: updated

Hi,

 

We have a webhook integration to another service desk system 

 

Remote user writes a comment in their service desk system

Their system send us that comment through the API and I can see the reply in my Jira.

When I trigger the webhook on "Comment: created", the comment from the remote service desk system is sent back to them so that system gets a duplicate comment.

After I switched the webhook trigger to "Comment: updated", I got rid of the duplicate comments.

 

What is the difference between these two and why did the trigger on "Comment: created" create a duplicate while the trigger on "Comment: updated" did not?

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