Smart value is displayed as a code

[Soporte Atl]

Hi,

I'm using Jira automation to insert a message to the customer after an issue is considered done.

The syntax is:

---

This issue is now in DONE status and the content of the Resolution field has been set to {{issue.resolution}}.

---

The problem is that it's shown as:

---

This issue is now in DONE status and the content of the Resolution field has been set to 10022.

---

Where 10022 is the internal code Jira assign to the specific resolution value chosen.

Does anybody know what could be happening?

Thanks in advance,

M

[Callum Carlile _Automation Consultants_ · Accepted solution]

Hi @Soporte Atl 

Many smart values retrieve the field's ID by default, so you will need to use a smart value of {{issue.resolution.name}} to get name of the resolution.

Hope this helps!

[Soporte Atl]

Hi, @Callum Carlile _Automation Consultants_.

I couldn't have thought of a better result. That worked perfectly well.

Thanks so much for your quick response and interest.

Best regards,

M

[Callum Carlile _Automation Consultants_]

No worries, glad you've got it working!

[Dirk Ronsmans · Accepted solution]

Hey @Soporte Atl ,

An Automation rule often retrieves the "object" of such a customfield on which you can use properties to get more detail.

For example the {{issue.resolution} will default to the ID but you can get the name by just adding .name 

Here you can see the difference in output

[Soporte Atl]

Thank you very much, @Dirk Ronsmans

Also, for taking the time to do the tests and grab the screenshots.

Regards,

M