Approvals option not showing in workflow

[Eoin Flynn]

For some reason, the approvals option is only showing sometimes on Jira Service Management Cloud in the workflows editor.

I've tried across Firefox, Safari, and Chrome but the option will only sometimes appear, even if it has been set.

Has anyone encountered and fixed this issue before?

[Tansu Akdeniz]

Hi @Eoin Flynn 

I guess it is an inactive workflow. Can you please try to edit the active one (used in service project)?

[Eoin Flynn]

Hi @Tansu Akdeniz

The same issue is occurring in the live workflow too. After a few refreshes of the page I was able to set the approval settings but the option has since disappeared.

[Tansu Akdeniz]

Just to be sure, you edit live workflow in Jira Service Management project, right? Not a Software or business project? If yes, there is something wrong with it and it could be better to create a support ticket to Atlassian for further investigation.

[Rik Fisk]

If they dont appear in active workflows ,if you migrate to a new workflow I assume you will have to setup all the approvals again ?

[Karyna Tyrnavska _SaaSJet]

Hi, @Eoin Flynn !

if you`re ok with the Atlassian plug-in, try out Business Process Manager. My SaaSJet team has developed it to set a multi-level or single approval workflow and streamline business processes in Jira.