I created a custom field called "Reminder". I want to use this field to trigger an automation to send an email when the reminder time is reached. The custom field ID is listed below in the condition that isn't working correctly. The confusing part is I use an almost identical comparison for my Planned Start date/time in another automation, the only difference is I use the field name instead of the ID. I've tried it with both and neither works. I actually cloned the working automation and tweaked the new one for the new field but no luck.
Advanced compare condition
For reference, this is what I used for the working automation:
Jack and Joseph,
Thank you both for helping with this. Atlassian Support got back to me and found the issue. When I copied the rule over, I had a JQL query in the Schedule component that was interfering with the rule as it was an out-of-scope query. I corrected this and the reminder sends properly now.
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