I need help with automating a reminder email based on custom field.

[Mike]

I created a custom field called "Reminder". I want to use this field to trigger an automation to send an email when the reminder time is reached. The custom field ID is listed below in the condition that isn't working correctly. The confusing part is I use an almost identical comparison for my Planned Start date/time in another automation, the only difference is I use the field name instead of the ID. I've tried it with both and neither works. I actually cloned the working automation and tweaked the new one for the new field but no luck.

Advanced compare condition

{{now.isAfter(issue.customfield_10285)}}

equals

true

For reference, this is what I used for the working automation:

{{now.isAfter(issue.Planned Start)}}

[Mike · Accepted solution]

Jack and Joseph,

Thank you both for helping with this. Atlassian Support got back to me and found the issue. When I copied the rule over, I had a JQL query in the Schedule component that was interfering with the rule as it was an out-of-scope query. I corrected this and the reminder sends properly now.

[Joseph Chung Yin]

@Mike -

If our assistance helped.  Please also click on "Accept answer" to our responses.

Best, Joseph

[Joseph Chung Yin]

@Mike -

In addition to @Jack Brickey question, what is your custom field's data type?  Please advise.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Mike]

Is this what you are asking for?

[Jack Brickey]

What does the log show when the rule is triggered?,

[Mike]

[Jack Brickey]

Can you use the issue field condition as below?