We had created specific field configurations for individual issue types, with the intent of making sure only the appropriate fields for each type were displayed when creating tickets. Recently, it...
Hello, I need to reset my SLA when an issue filed value changes but no reset option in SLAs configuration or by using automation rule, any suggestions please
How to show the content of Organization's custom field in request from?
I am trying to create an external app to automatically import data into assets from an external source. We have an existing object type that we want the external app to import data into but attemptin...
HI, If I have workflow and there and requests can be rejected in many phases, and I am using email notification to send to group of uses and i want to add the user that reject the request. How can I...
(Jira Service Management - tcg-digital), there are option as Customer, Customer User, None & User. What does each of this option represents? Which all should be considered in cost segregation?
We have extracted the current user list in JIRA Service Management. There are Customer, Customer /User and None. So how do we determine which ones are billed for the current month.
I saw a job posting in a group chat that I was in saying that they are from Atlassian from New York. I dmed the poster and then asked me to message a telegram account named @@atlassianteamservice. Th...
hello team, if any manager is on leave, then how to set delegate user
I'm trying to use the Jira Assets REST API to query for an object that contains a double quote in one of it's attributes and I'm not able to structure the query successfully. If I try escaping the do...
The Customer users of the two projects are connected. When I register for one project, it automatically registers for the other project. Is there a way to separate it? I want to register separately
Hi there, I currently use a Custom Field called Resolver Group to indicate team assignment and to facilitate notification to an entire team when an issue is assigned. The values are synced f...
I've seen other companies reporting same issue, how could I know if they're on our suppression list? I've also read an article saying with the "resend invite" button it might work, but it's not actua...
Is there a way to select and attach specific attachments in Jira Service Desk via Automation Rules? Working on huge workflow in Jira Service Desk Data Center and Jira Software Board combining multip...
Hey Atlassian Community! How can I create roles in Jira? I also want to know how I can modify user access rights: the search, ticket display, the columns that should be displayed, and modificat...
É possível integrar o Jira Service Management com outra instancia, de forma a trabalhar com um catalogo de serviço integrado entre as instancias de forma a compartilhar até o SLA? (Is ...
Hey Atlassian Community! How can I customize the user profile in Jira Service Management to display additional fields? Thank you
Hey, dear community! How can I activate or deactivate notifications that will be received by a group that I will create in Jira service management? Thank you. Best regards
Hey Atlassian Community! Can we create groups in bulk in Jira Service Management, i want to know the easiest way we can do that and how. Thank You. Best regards.
Hello everyone, I basically created a Jira Service Desk project in Jira Service Management. For clients to access it, there is an automatically generated portal URL. I either want to change it or adj...
My agent wants to know if there is a way to display the last time an external client updates a ticket. I showed the agent the update field and when you hover over it, it will show a time stamp....
We have created a custom field called "Hypothesis" but the field shows no value/data or blank when extracted or exported to google sheets.
Use case: A ticket that is created by our automation for events is communicated to the affected customer by email. The customer responds to the email with his ticket system and we want to save the r...
Hi Atlassian Community! I want to know if there is any way to create users in jira service management via importing data from csv file. If there is an easy way to do that, let me know. Thank you. ...
Hi Team, I've a user in my project with Service Desk Team permission. However, she I find this error in the email logs. Date Status Key Details From Mail subject By handler ...
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