Hello, I would like to modify permissions for editing/transitioning issues for the Developer or Service Desk Team roles (as shown in picture 1). When I log in using my Agent account, I have the abil...
Mi consulta es porque validando las configuraciones predeterminadas de un proyecto llegan las invitaciones en ingles y lo tengo predefinido en español también verifique las notificaciones y están esc...
I have a change management workflow and want to add a post implementation form as default to a stage in the work flow. How is best to do this??
I am new to Jira so I am still learning. I have taken over a project where users log completed tasks through a portal. They log the times they start and stop each task. I have a piece of automation ...
I did this resolution; https://confluence.atlassian.com/jirakb/assets-bulk-clone-objects-to-a-different-object-type-or-schema-1206560732.html But it has limitations (50) on creating objects. A ...
Hola tengo una consulta para la comunidad! Administro un proyecto en el cual configuré que, cuando el agente complete un campo personalizado, se cree, dentro del mismo proyecto, una nueva solicitud,...
Issue is now solved :)
Hey all, We are currently setting up a proper Portal which is supposed to connect forms for different teams within the company. We have the case that a ticket would be moved to another project...
Wanted to understand if there is any method to take backup of issues or whole project using script for Jira service management, like using Python or JSON script. If anyone have tried this method a...
Hi!, When I try to use the Atlassian Intelligente "Summary" feature, the output is in english, although all the content is in Spanish. Is it possible to do something so we get the output always in s...
Dears, Hope all is well. I want to set up bot to reply to my customers in out of working ours can i know what is the available options
Hi - I created a BRAG colour field - RAID Level (custom field that has the colour coding added based on the hack mentioned in this Atlassian thread, see my screenshot below).... I added an au...
I've noticed a weird problem. In the notifications sent by Jira, yesterday some of the users got @[deleted] instead of the user name. This happened only on the mail sent by Jira, on the issue it...
Hi, I am an IT Manager with 3 total IT staff (including myself). I'm looking for new software for help desk and project management. Hoping I can use the same vendor for both functions fo...
Hello, I am new to canned responses and I have an important question: Is there a way to share the canned responses between different projects? It would be very useful to avoid having to ...
Hello, I am new to canned responses and I have an important question: Is there a limit to how many canned responses I can create? We know several clients who have more than 200 response templa...
With this construction of the rule, it is written in the log that the form is not attached but does not produce errors
How to find issues using JQL query for issues Comments section not updated in last 14 days
AI functionality has been released as a beta version. However, it cannot be used with automation or API. Will it be provided by Atlassian in the future? Are there any announcements?
Hello Much like in this post https://community.atlassian.com/t5/Jira-Service-Management/Can-I-configure-service-desks-for-multiple-projects-and-multiple/qaq-p/1871449 I am trying to configure servic...
Hello All, If a user wants to enter an email address for a request type in our portal, email addresses of people who have previously used the portal are displayed. Or there is a drop-down menu that ...
I added a custom field "Client Type" in Organizations, I want to set that value to a custom field by Automation when the user set/edit the Organizations field. I am trying but not sure how to set it...
Hi, I've set up the JSM in our company and I wanted to change the default email to custom email address we have for support. It is asking for Admin approval and we can't see where the a...
Hi there, I'm trying to store the attacment to s3 with this guide: https://confluence.atlassian.com/adminjiraserver/storing-attachments-in-amazon-s3-1282250191.html My jirasm now is running on eks...
Long story short, but I'm trying to make sub-tasks for a specific Request Type reportable on a Jira Service Management Dashboard. I'm not able to create a filter so I'm trying to add the request type...
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