Hi , I have a ticket summary: "[Triggered on {host:server1-1.test.io,node_number:test-02}] [Account]" and I would like to follow: 1. host value in host field: I have a custom field named host and...
REST APIを利用してJira Service Management(Cloud)で課題のステータス変更時に合わせてdescription(説明)の記載内容変更をしたいと考えています。 以下2点の質問があります。 1. 課題のステータス変更時に合わせてdescription(説明)の記載内容変更はできますでしょうか。 descriptionの内容変更をfieldsまたはupdate...
I have two projects running in JSM (Cloud). I am trying to add new external customers which is working except after going through the account creation steps the portal they get presented with i...
Hi, Sir. I want to find issues by using comparison operators. The (custom) fields are both numbers, so my JQL is basically like "A(field)" > "B(field)" but it doesn't work. It only works when ...
When I'm viewing a KB article as a customer on our portal I get the following error at the top of the page Unable to load all page data. Try and reload the page. Then the article is ...
The Stories or the Tasks created as child issues under the EPICs are not apearing correctly underneath the epics on the timeline? If I add a subtask under a story of Tasks it looks corect in the Tim...
I activated the Customer Service Management feature and created fields like email address, company, phone number that we want to capture for each of our customers. We use the customer portal and...
Hallo I have the following problem: the autoresponder service set up on my project automatically generates a new ticket instead of inserting the response into the ticket opened by the customer (who d...
I am tying to access my DevOps in JSM via the GraphQL api. Specifically I am trying to query the connected services list in Change Management (specifically github) to get a list of services tha...
Greetings everyone, Thank you in advance for your suggestions. I have a select list (cascading) that triggers a secondary select option. I want to be able to change the secondary selection ...
Al ir al apartado de Aplicaciones de Jira y seleccionar una aplicación, me aparece la opción de probarla gratis, al seleccionar la opción aparece como "Aplicación solicitada" "Gratis" pero no me da l...
Hello, I would like to know if in JIRA Service Management, the checklist feature is integrated like in JIRA Cloud, or if it's necessary to download an app within JSM to have the checklist option. Th...
How does one move a ticket/issues to another project. We deal with several different businesses and a ticket was misguided and went to one business and not the other. How do I fix this?
Hi all, how can I set the Issue Type by using customFieldID? Thank you for your time and attention, I wish you a nice and enjoyable day. Kind Regards Mehran
Hello Team, How can we create a ticket between one JSM Instance to another JSM instance using Webhooks in Jira Cloud? When we create a ticket in one Jira JSM Instance the same must be reflected in ...
Hello everyone, In our environment, clients can only raise Service Request issues. They are not allowed to create Change ones. Changes are created by our support team as a consequence of clients req...
I'm trying to automate the process of filling in certain fields on a ticket. Ideally I'd like specific fields on an issue ticket to be populated automatically based on the request type chosen. Additi...
Hey there! We have a lot of fields in Jira that we don't use. I created a new field scheme, but I can't find where to select or add the fields I want to the scheme. I also don't know how to ap...
We have an SLA regarding the time to first response which is displayed correctly in the ticket. In addition, we set up an automation to warn our service agents before the SLA expires. However, when s...
hi, I want to change the title text of the portal group as shown below in picture. I would like to change the text 'What can we help you with?' Is it possible? Regards,
Hi All, I am trying to setup some automation to raise a change for a clients patching on the 3rd Sunday of each month. Id like the change to be raised on the 3rd Wednesday of each Month so ...
Hi all, In Jira Service Desk, my Customers can transition issues from the Portal. However, they are unable to do so when they go to the issue view. My org uses Jira both for Service Management and ...
Rather than showing a complete service request form (in fact any form) I would like to guide the user through the ticket. I am looking at putting key questions on different pages and giving ...
Hoping someone can help with the following scenario for a user Give the user a list of questions and then provide them with a link to the correct form they need to complete for the particular issue....
In Upraise, there is a feature to create a 360 assessment form, where self, peers, managers, and subordinates can give scores. When creating the 360 form, if you create a multiple choice question for...
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