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I've a user in my project with Service Desk Team permission. However, she I find this error in the email logs.
|Date||Status||Key||Details||From||Mail subject||By handler|
|21/Nov/23 9:22 AM||FAILED||You do not have permission to access this Request Type.||firstname.lastname@example.org||test||Jira Service Management Mail Handler|
Welcome to the community.
Would suggest checking the below options:
Hope this helps.