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User unable to create issues via email

Naveen Kumar Shantharam
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November 21, 2023

Hi Team,

I've a user in my project with Service Desk Team permission. However, she I find this error in the email logs. 

 

DateStatusKeyDetailsFromMail subjectBy handler
21/Nov/23 9:22 AMFAILED You do not have permission to access this Request Type.erin.wilson@galepartners.comtestJira Service Management Mail Handler

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Jehan Bhathena
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 21, 2023

Hi @Naveen Kumar Shantharam ,

Welcome to the community.

Would suggest checking the below options:

Hope this helps.

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