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Our ticket with the external reference added to the reply email

Matthias Jeß
Matthias Jeß Nov 21, 2023

Use case:
A ticket that is created by our automation for events is communicated to the affected customer by email. The customer responds to the email with his ticket system and we want to save the reference in our JIRA on the ticket in a separate field as an external reference. Has anyone already done this, with on-board tools or add-ons?

I had added the Reference field to the ticket, but it doesn't seem to be intended for this.

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Stephen Wright _Elabor8_
Stephen Wright _Elabor8_
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Nov 22, 2023

Hi @Matthias Jeß 

Where in the email response is the external reference visual?

Ste

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