Jira Service Desk Server Hello Community! How can I make that some customers can see all requests and comments about them? I've tried everything, but I can't do it. Help me please. &...
How to use a newly created issue key in smart-value completions in Automation for JIRA ? Im trying to cloning an issue using the custom script in another project and sending out an email with new is...
We use JiraSD next-gen also for communication with other service desks. Many service desk use unique summary to identify the object (and issue related to this object). Jira mail handler can...
I am using the External Import - CSV option. I can do the import, but status and resolution are not importing. I am using a status in the workflow of the project, and a Resolution that exists ...
Is there anyway to set a payment option at customer portal? As anyone use a url embedded or is there any marketplace integration?
We have a service desk help center connected to a knowledge base. When searching using keywords it was my understanding that content within the knowledge base that is labeled with matching keywo...
I need my client's user to look only for their problems on the jira next-gen portal. The Jira Customer Portal should not show all of your organization's problems, but only those that it has opened o...
HI! First of all, thank you very much for your time. Can I configure this the fields of this ticket tracking visualization? The one in the portal and the profile of the customer. ...
Hi, we are using a custom approver field which is auto-populated with multiple approvers. All approvers have to approve before the ticket moves to the next stage in the process. Is there a way that I...
...mail, and it creates a Public comment by default instead of an Internal comment? This is a real problem for me, which I don't know how to solve. I hope that there is someone here who knows how to do s...
Hi, I'm having an issue here as well. I've read the GSuite stopped supporting "less secure apps" on in June 2020 for new connections. What is the alternative for now until Jira offers an OAuth ...
"Manager: Manager is required." when trying to submit a ticket at all manually im assuming this is also messing with incomming email request as i have not seen anything come in as of today.&...
Hi, I'm looking to change the key of my Service Desk project. I understand that once I do this, the project will be reindexed. Are there any negative risks associated with this, or is it a simple un...
I have a few domains, i have added two to the whitelisting for the incomming mail so that they will not be hit from the email handler and rejected. This still keeps happening. Is there anywhere else ...
My company uses Jira Service Desk Cloud. We would like to ship tickets to and from a vendor's Jira Service Desk. Is this possible?
Team, I need to get value of custom field named as "work" depending on below data Value of custom field work should come as PROJ if project1 have issue type as bug Value of custom field work shoul...
By default, Service Desk Cloud provides a number of gadgets and reports. We've just installed an on-prem version of Service Desk and all these gadgets are missing. Why are they missing, and ho...
Jira only reads the From header to generate a ticket. however when AWS AES forwards an email it requires that the From address be a verified address and so therefor will not allow the original ...
Hi We're developing a new portal and we find a problem with the issue view on customer portal side. We have hide some fields on customer create issue screen using Scriptrunner Behaviours, a...
I would like to change the "request created" response a client receives across around 70 service desks, is there a way to change across all of these or do I have to update each individual SD? We hav...
Hello, There is no option for Jira local user to change their own password (see screenshot)
Hello, is it possible to use Service Desk for internal IT ticketing/tasks or do I need Jira Core additional to Service Desk? In detail: Is it possible to create some sort of projects/tick...
Hi community, I am not an expert in scripting but am really eager to learn more and to get things done by using groovy and Script Runner. Today I kindly ask you for your support since I get stuck. I...
Hi, I have a problem with add customers. Where I can add? I see a knowledge base but its not work. Left is knowledge base and right is my account Pls help :
Hello, I'm trying to configure a dropdown-list, which has specific values depending on the user, who opens it. For this I am using the custom field "Database Picker" which uses a SQL query t...
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