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Hi, where I add new customers? Edited

Hi, I have a problem with add customers. Where I can add? I see a knowledge base but its not work. Left is knowledge base and right is my account

Pls help :Poznámka 2020-08-14 101255.pngscreen2.png

2 answers

Hi @Adam Chovanec 

Welcome to the Atlassian community. 

You are not seeing customers on the left pane menu because the project you are using is a software project.

To add Customers you need to have a service desk project.

Click on Projects on the navigation bar.

Project - > Create project- > Change template

On top of the page you will find a drop down menu with the following choices :

  • Software
  • Business 
  • Service Desk

Choose service desk, then choose the right service desk project that matches your needs

https://support.atlassian.com/jira-service-desk-cloud/docs/set-up-your-first-jira-service-desk-project/

Hope you have an enjoyable Jira Journey 

Thank you, I do new project and change teplate but I see just software and bussines, no service desk.

I got it :) thanks and have a nice day :)

Anytime @Adam Chovanec

Hope you have a great weekend too 

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