Welcome to the Atlassian community.
You are not seeing customers on the left pane menu because the project you are using is a software project.
To add Customers you need to have a service desk project.
Click on Projects on the navigation bar.
Project - > Create project- > Change template
On top of the page you will find a drop down menu with the following choices :
Choose service desk, then choose the right service desk project that matches your needs
Hope you have an enjoyable Jira Journey
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
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