Any risks or implications in changing the key of my Service Desk project?

[Ricardo Rodrigues]

Hi,

I'm looking to change the key of my Service Desk project. I understand that once I do this, the project will be reindexed. Are there any negative risks associated with this, or is it a simple unobtrusive change?

Thanks in advance!

[Najjar _Innovura_ · Accepted solution]

Hi @Ricardo Rodrigues 

The only side effects of renaming project keys are outer integrations with this project, like Bitbucket or other applications.

If any, then the rename should apply there also.

[Dave Liao]

If your situation allows, consider avoiding a project key rename.

If you change an existing project's key, the old key won't be re-usable again when creating new Jira projects. The only way to free up the key would be to delete the project.

Knowing that, if you have the option of creating a new project with the desired key, then moving issues to the new project, consider that.

p.s. Also, if the new project is a Service Desk project, it would have its own unique service desk portal ID, like so YOURDOMAIN.atlassian.net/servicedesk/customer/portal/45 - if you haven't publicized the portal URL, then this won't be a big deal.

[Ricardo Rodrigues]

Thanks for the insight, Dave!