Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Where are the gadgets and reports in SD Server?

By default, Service Desk Cloud provides a number of gadgets and reports.  We've just installed an on-prem version of Service Desk and all these gadgets are missing.

Why are they missing, and how do I add them?  I found a list of gadgets (https://confluence.atlassian.com/display/GADGETS/All+Atlassian+Gadgets#AllAtlassianGadgets-DisplayingJIRADatainaGadget)  I can add but none of them pertain to Service Desk.

1 answer

Hi llsa,

When adding gadgets to the dashboard in Jira, they always fail to fully load for me. It always looks like this, and I have to hit the "Load all gadgets" button. 

 

Once they all load you should have 2 gadgets specific to Service Desk projects, "Filter counts" and "Service desk report"


Hope this helps!

 


Nick

Screen Shot 2020-08-14 at 10.15.59 AM.png

Using Load All Gadgets gives me a large set of Jira gadgets, but there is nothing for Service Desk.

Filter Counts and Service Desk Report are both still missing.

llsa,

 

Looks like there are some known issues for this out there depending no your Server version. Do you happen to know what version your instance is on? If not the latest, I would recommend updating the instance. 

Here is one of the known issues to check out: https://confluence.atlassian.com/jirakb/jira-gadget-missing-790629281.html

We are using the latest possible release as of a week ago.  Note that we are not missing all gadgets.  I see a large list when I click "Load All Gadgets".  But I do not see the ServiceDesk gadgets.

sd_gadget.pnga

 

As you can see, there is no ServiceDesk section.  And if I browse "All", I do not see the expected "Filter Counts" and "Service Desk Report" gadgets.

I have the exact same problem. Has anyone found the cause?

I've opened a ticket with support.  I'll report back when I have an answer.

Like Sue likes this

Okay, I've received the answer from Atlassian.  The gadgets are outright unavailable on the server version and they have no plans to ever add them.

There are multiple feature requests such as here (https://jira.atlassian.com/browse/JSDSERVER-222) which is over 7 years old and has a large number of votes yet they've added the functionality to cloud first and there is zero indication of an ETA for server.

Between this and a number of other issues I've run into, it really feels like Atlassian is intentionally sabotaging their on-premise product in order to push people to their cloud service.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

196 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you