"Security Level is required." error for new tickets but security levels are not used on project

[Rebecca C]

I am getting an error when creating a new issue about the security level but I don't have security level set on this project. In looking at our JSM instance we actually are not using security levels on any of our projects so I don't know why I'm getting this error.

I have a different issue type in the same project and it is not getting this error when I create a new ticket. I have checked my create issue screen and it does not have the security level field assigned to the screen.

I can't figure out where this error is coming from. I can move old issues through the workflow but I can't create new issues.

[Nicolas Grossi · Accepted solution]

@Rebecca C please check the field configuration and field configuration scheme associated to your issue type/project.

See: https://support.atlassian.com/jira-cloud-administration/docs/manage-issue-field-configurations/

HTH

Nicolas

[Rebecca C]

I checked the fiel configuration for security level - it was not linked to any of my screens under Field Configurations but it was required.  Odd - I have never used that field so I don't know who changed it for my project - thanks!