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"Security Level is required." error for new tickets but security levels are not used on project

Rebecca C December 16, 2022

I am getting an error when creating a new issue about the security level but I don't have security level set on this project. In looking at our JSM instance we actually are not using security levels on any of our projects so I don't know why I'm getting this error.

I have a different issue type in the same project and it is not getting this error when I create a new ticket. I have checked my create issue screen and it does not have the security level field assigned to the screen.

I can't figure out where this error is coming from. I can move old issues through the workflow but I can't create new issues.

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