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Hyperlink direct to 'Create Issue' with Request Type

Hey, so I have a direct hyperlink to the Create Issues page, I can get it to point the the correct issue type, summary etc but I am unable to populate the Request Type field.

A little help on whether it is possible and the structure of the link would be appreciated.

https://<mycompany>.atlassian.net/secure/CreateIssueDetails!init.jspa?pid=10023&issuetype=10024&requestType=Attribute%20change%20or%20user%20deactivation

I have also tried the above with customfield_10010 = 40

2022-12-16_08-50-38.png

1 answer

0 votes
Dave Liao Community Leader Dec 16, 2022

@Mark Jennings - hi Mark!

Is this to add a Customer Request Type in case users try to go around your customer portal? (Curious on the context here…)

If so, consider having an Automation rule that:

  • on Issue Create
  • if Customer Request Type is EMPTY
  • set a specific Customer Request Type value

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