You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
I have configured the workflow portal settings but i can see only one Transition but i created for 2.
I want to seeL2-Assign to SPINS Team as well.
Yes i have Published the workflow with necessary information now i can see the 3 status transitions in the customer portal as well.
Once i click the properties then it is redirecting to the below screenshot :
But whenever i click on any transition it is showing some dialogue box which says as below.
I don't want to see that popup window which is saying something "Please comment with any additional information"
It was the requirement from my boss.
and i just want to ask for which will it not be the correct way to do. i mean moving the statuses changes from one statuses to another from the customer portal view.
Any reason for the same ?
It would be really helpful for me if you you provide more details on this.
Well, once the request has been submitted by the customer on the portal, the only possible "actions" I see that can be done by the customer are:
Dispatching and transferring a submitted request the correct team/group/assignee is either done manually by first line or by pre-defined automation rules.
Depending on the customer notification settings, the customer will get notified of any status changes.