I have configured the workflow portal settings but i can see only one Transition but i created for 2

[Sreenadh]

Hi,

I have configured the workflow portal settings but i can see only one Transition but i created for 2.

I want to seeL2-Assign to SPINS Team as well.

Thanks,

[Patrick Alexander]

Hi Sreenadh,

first thing to check is that you have published the workflow changes.

Second maby you can share the Properties you have on the first Transition.

Greetings

Patrick

[Sreenadh]

Thanks @Patrick Alexander 

I will definitely check the workflows are Published or not.

Second maybe you can share the Properties you have on the first Transition.---I did not understand this kindly provide me more details to check the same.

Thanks,

[Patrick Alexander]

You will find the Properties in the right section of the workflow editor (i marked it red)

[Sreenadh]

Hi @Patrick Alexander 

Yes i have Published the workflow with necessary information now i can see the 3 status transitions in the customer portal as well.

Once i click the properties then it is redirecting to the below screenshot :

But whenever i click on any transition it is showing some dialogue box which says as below.

I don't want to see that popup window which is saying something "Please comment with any additional information"

Thanks,

[Dave Mathijs]

Hi @Sreenadh Why would you want to have the Customer execute this transition?

[Sreenadh]

Hi @Dave Mathijs 

It was the requirement from my boss.

and i just want to ask for which will it not be the correct way to do. i mean moving the statuses changes from one statuses to another from the customer portal view.

Any reason for the same ?

It would be really helpful for me if you you provide more details on this.

Thanks,

[Dave Mathijs]

Well, once the request has been submitted by the customer on the portal, the only possible "actions" I see that can be done by the customer are:

• Canceling the request because it is no longer necessary
• Closing a resolved incident to confirm its resolution
• Approving a change (for which you don't need a transition)

Dispatching and transferring a submitted request the correct team/group/assignee is either done manually by first line or by pre-defined automation rules.

Depending on the customer notification settings, the customer will get notified of any status changes.

[Sreenadh]

Hi Dave,

Thanks for sharing the details to work closely.

Thanks,