Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Automation for assigning issues assigns the issue multiple times

Alex Otto December 16, 2022

I'm running into a problem where my issues get assigned, then re-assigned because of a check I have at the end of my automation that looks to see if the issue is un-assigned still. Its almost like the assignee field doesn't update soon enough for the later check in the automation to work.

Any suggestions?

I cant remove the check because if the issue gets submitted via the portal then it doesn't hit the first assignment 

1 answer

1 accepted

1 vote
Answer accepted
Mark Segall
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 16, 2022

Hi @Alex Otto - You may want to add a re-fetch before the check at the end.  If this doesn't work, please share a screenshot of the rule and audit log.

Alex Otto December 16, 2022

Re-fetch! Thats what I was missing!

Thanks for the help Mark, I didn't even know that was a thing!

Like Mark Segall likes this

Suggest an answer

Log in or Sign up to answer
Site Admin
AUG Leaders

Atlassian Community Events