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Automation for assigning issues assigns the issue multiple times

I'm running into a problem where my issues get assigned, then re-assigned because of a check I have at the end of my automation that looks to see if the issue is un-assigned still. Its almost like the assignee field doesn't update soon enough for the later check in the automation to work.

Any suggestions?

I cant remove the check because if the issue gets submitted via the portal then it doesn't hit the first assignment 

1 answer

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Answer accepted
Mark Segall Community Leader Dec 16, 2022

Hi @Alex Otto - You may want to add a re-fetch before the check at the end.  If this doesn't work, please share a screenshot of the rule and audit log.

Re-fetch! Thats what I was missing!

Thanks for the help Mark, I didn't even know that was a thing!

Like Mark Segall likes this

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