Timeline view (in JSM) for incident response post-mortem

[Ken Young]

Hi All,

I am looking to see if the Timeline view (in JSM) for incident response post-mortem is in place.  We are currently using it via OpsGenie, but we would like to transition our teams to work 100% out of JSM.   There are two items that are important to us:

• The ability to build/adjust timelines as part of a post incident review
• Publish the final Post incident report into Confluence.

Thanks

Ken

[Fabian Lim · Accepted solution]

Hi @Ken Young

I don't believe this is available yet.  The best chance you have is to link the original incident to the post-review ticket.  Once it's completed, you can push an automation to create a confluence page and link the ticket. Link: https://support.atlassian.com/cloud-automation/docs/use-jira-automation-with-confluence/

[Ken Young]

Hi All,

Thank you for the responses.   We will have to continue to use this feature in OpsGenie unfortunately.  Our goal is be able to identify if a deployment was the issue, the cloud provider, etc. via the Post mortem, and the timeline is critical for this

If there is a request for this on the JSM roadmap, please pass it along so I can upvote it.

Thx

[Joseph Chung Yin]

@Ken Young -

I agreed with @Fabian Lim statement.  Currently the functionality is not available.  Automation for Jira rule creation will be the best workaround.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.