Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Customized fields in requests by mail

Rocio Lechuga December 16, 2022

I am testing the product (free-cloud) version. I created a request type with some customized fields. When the customer sends the request by mail, only the fields of summary and description are showed in the issue. The subject of the mail is assigned to the summary and the body is assigned to the description. Is there some way that the others fields can be filled out since the mail? Is that possible?

Thanks in advance.

1 answer

0 votes
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 16, 2022

Hi Rocio,

No, this is the way the requests by email work. You cannot add additional fields. 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events