Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Does Jira Service Management Conversational Ticketing work for external customers?

What my company uses:
- Slack and Teams for support questions with external customers

- Slack for our internal discussions

- Jira for ticketing

- Confluence for an external "Client Wiki" that can show ticket status and details (only what we want to show) for anything we want the client to be updated on

- Confluence for our internal knowledge base

What we want to do
We want to let the external clients create tickets in Slack and Teams and have our support team manage via Jira Service Management and the Conversational Ticketing functionality.

What I need help with
I can't find anything that confirms if JSM with Conversational Ticketing works with external clients or not. I have found some things that mention internal usage but I haven't found anything confirming there is no external Customer usage.

If it does work for external clients, can anyone direct me to screenshots or videos of what it looks like?

0 answers

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events