As Opsgenie is being consolidated into Jira Service Management there are some steps you need to take to ensure a complete migration to JSM Operations from Opsgenie. If this is not completed beforehand somethings may not work as expected, such as being unable to see core features of JSM Operations. But what exactly causes this issue?
Cloud instances who have the progressive rollout of Opsgenie to Jira Service Management in their site.
No Operations section displays on the Opsgenie/Atlassian Team when trying to view your new "Teams" in Jira. This does not allow you to move forward with configuring Opsgenie in Jira and get the new consolidated version up and running for your site.
You need to complete the full migration from Opsgenie to Jira Service Management. This will allow for the Operations section to display as expected in your Jira site. Full details on the migration process can be found in the links below:
Christian Beaulieu
JSM Support Engineer 3
Atlassian
Phoenix, Arizona
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