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Thanks for joining this week's webinar!, "5 reasons to upgrade to Jira Service Management Premium".
Here are the resources we mentioned, and the top questions with answers that were asked.
As a reminder, you can try Premium any time, free for 30 days via the link inside your admin portal.
Jira Service Management | Cloud Onboarding Guide | Atlassian
Jira Service Management Premium information - Jira Service Management Cloud Premium | Atlassian
Nextiva JSM Premium case study - Nextiva is modernizing enterprise ITSM with the help of Jira
Canva JSM Premium case study - Canva | Atlassian
Register for TEAM 2021 - https://events.atlassian.com/team21
Common questions and answers from the webinar
Does Insight integrate with device management platforms such as Jamf, Intune, etc.?
There is an integration (for DataCenter) with Jamf, https://documentation.mindville.com/display/IJAMFI/Insight+Jamf+Integration+1.1 and we’re working to create Cloud integrations now.
Is Premium available for all platforms (cloud, DC, server)
Premium is a Cloud plan only. But Insight is available for DC. It’s been added to JSM DC 4.15 and if you use 4.14 or earlier, you can still use the App from the Atlassian marketplace.
How many objects can I have in Insight?
400k objects. But performance in general depends on the number of actual objects, object types and the number of attributes you have for each object.
What are the differences between the Cloud Version and DataCenter?
You can see the full breakdown here
Does Insight cloud support discovery?
Yes, it does. You can download Insight Discovery from the Marketplace. Currently, you need to manually run the synchronization between the Discovery file and Insight Cloud. But we're working on automating this.
Product Marketing Manager, Jira Service Management