JSM webinar: 5 reasons to upgrade to Jira Service Management Premium

[#1]

hi, everyone! 

Thanks for joining this week's webinar!, "5 reasons to upgrade to Jira Service Management Premium". 

Here are the resources we mentioned, and the top questions with answers that were asked.

As a reminder, you can try Premium any time, free for 30 days via the link inside your admin portal. 

Resources

• Differences between cloud and server for Insight 

• Jira Service Management | Cloud Onboarding Guide | Atlassian

• Jira Service Management Premium information - Jira Service Management Cloud Premium | Atlassian

• Nextiva JSM Premium case study - Nextiva is modernizing enterprise ITSM with the help of Jira

• Canva JSM Premium case study - Canva | Atlassian

• Register for TEAM 2021 - https://events.atlassian.com/team21

Common questions and answers from the webinar

Does Insight integrate with device management platforms such as Jamf, Intune, etc.?

There is an integration (for DataCenter) with Jamf, https://documentation.mindville.com/display/IJAMFI/Insight+Jamf+Integration+1.1 and we’re working to create Cloud integrations now.

Is Premium available for all platforms (cloud, DC, server)

Premium is a Cloud plan only. But Insight is available for DC. It’s been added to JSM DC 4.15 and if you use 4.14 or earlier, you can still use the App from the Atlassian marketplace.

How many objects can I have in Insight?

400k objects. But performance in general depends on the number of actual objects, object types and the number of attributes you have for each object.

What are the differences between the Cloud Version and DataCenter?

You can see the full breakdown here

Does Insight cloud support discovery?

Yes, it does. You can download Insight Discovery from the Marketplace. Currently, you need to manually run the synchronization between the Discovery file and Insight Cloud. But we're working on automating this. 

[Jimmy Seddon]

Thanks @Shaun Pinney!  I'm looking forward to the webinar!

[Shaun Pinney]

great @Jimmy Seddon , if you have any questions up front, post them here and we will try to answer them during the webinar!

[Deepanshu Natani]

Really looking forward to this!

[Jimmy Seddon]

Actually @Shaun Pinney I do have a question.  We already have JSM premium and I've been asked to look into Insight/Asset Management.  I've started reading through the getting started documentation, but where should I go for more information about Asset Management with Insight? And, are there going to be any getting started webinars on that topic in the near future?

Thanks!

[levelupedtech]

Can Insight Discovery be used as a standalone product? I don't have JSM Premium.

[Shaun Pinney]

hi, Levelupedtech, Insight asset & configuration management has been added to Jira Service Management Premium. There are a couple of different versions available to you depending on whether you are using JSM Premium Cloud, Server, or Data Center. This page is a good place to learn more: https://support.atlassian.com/jira-service-management-cloud/docs/what-are-the-differences-between-insight-in-cloud-and-server/

[Michael Aglas]

the link seems not to work, does it? I get a 404 error

[Shaun Pinney]

@Michael Aglas try this https://support.atlassian.com/jira-service-management-cloud/docs/what-are-the-differences-between-insight-in-cloud-and-server/

[Michael Aglas]

Can I restrict who can access Assets and who can edit them?

[Shaun Pinney]

@Michael Aglas yes you can do both of those, control access and edit Assets