Insight in Jira Service Management is currently available as part of an Early Access Program (EAP).
Insight in Jira Service Management is the new asset and configuration system that can be used to mitigate change risk and drive faster incident resolution with richer context directly from the issue view. For an overview of Insight go to: What is Insight in Jira Service Management Cloud?
While most of Insight’s capabilities are included, feature work is still in progress and some things may not perform as expected. This includes:
The integration between Insight and Services, including the ability to create relationships between Insight objects and services.
The ability to filter returned objects based on the values of other fields in an issue via the Filter Issue Scope configuration in the Insight object custom field.
Utilising the Discovery App to scan networks of IP-enabled hosts and devices.
iqlFunction as part of JQL queries is not functioning on SLAs and Automation
What is Insight?
In 2020, Atlassian acquired Mindville – the original creators of the Jira app named Insight. We’ve gone on to extend the capabilities of Insight – Asset Management, and incorporate it into our Jira Service Management Cloud Premium and Enterprise offerings.
With the Insight feature in Jira Service Management, teams can track their assets, configuration items, and resources to understand and visualise the critical relationships between applications, services, their underlying infrastructure, and other key dependencies.
If you are interested in how Insight can help your team, you can learn more here.
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