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Jira Service Management
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Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...
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Hey Jira Service Desk enthusiasts! I’m the PM on the Smart Experiences team - we look to use data to improve your experience with Atlassian products. You might have seen our TechCrunch article we r...
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Hey everyone! Me again, Charlotte from Product Marketing for Insight. We recently joined Atlassian and I wanted to tell you more about what Insight is and how it works. This will be the first in a se...
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...hich makes the transition much more straightforward than setting up separate systems. The same holds true for your IT and Operations teams. Help desk teams using Microsoft Teams will feel right at h...
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Hello, Community! I would like to share a solution to a fairly common problem that you could apply in your practice. The article consists of the following sections: Task What we have Deci...
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Hi Community! My name is Charlie and I’m a product manager on the Jira Service Desk Server and Data Center team. I’m excited to announce that we have officially started the Beta program for JSD sup...
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Important Notice : This article applies only for Atlassian products on the "Server" and "Data Center" platforms. For Cloud, please refer to the following suggestion. Purpose This article pres...
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From the Halp Team Howdy! 👋 We’re Halp, a conversational ticketing help desk for all of your internal requests in Slack (and soon to be MS Teams!). We’re excited to be a part of ...
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Cloud SLAs have undergone a complete UI overhaul! We've been busy building a lot of new features in the past month and we’ve also managed to squeeze in a treat for our admins. That's right...
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Hi Atlassian Community! I’m Charlotte, a product marketer for the Insight CMDB for Jira Service Desk. As many of you are probably aware, Atlassian purchased Mindville and our Insight Marketplace App ...
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Jira Service Desk Server Data Center 4.11: Multi-lingual customer portal, advanced auditing and more
...pdated) General configuration (public signup enabled, disabled) Events from these categories are in the Advanced coverage level, which is available for Jira Data Center. Learn more R...
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Hi everyone, I’m Lauren Harrison, Product Marketing Manager. I’m reaching out because we are in the middle of planning our product roadmaps for the next fiscal year. And this year, we’ve decided to...
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In my last post, I introduced the idea of using Insight as a general-purpose Object-Oriented database to allow you to extend the Jira data model to capture information about objects and not just abou...
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As a Jira Administrator, you may not think too much about object-oriented databases. In fact, the only time you may think about a database at all is when you have to contact your DBA to get them to d...
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Hi Atlassian Community, Alyssa here from the Product Marketing team at Atlassian writing to you with the latest from our most recent release, Jira Service Desk Server and Data Center 4.10 (ful...
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Over the past decade, organizations have increasingly leveraged technology and the digital realm in order to grow. However, as a result of this, they have also attracted an increased number of cyber ...
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G'day Atlassian community! My name is Abhinaya Sinha and I'm a product manager for Jira. I'm pleased to announce that we have launched MANAGE_SPRINTS permission for next-gen JSD projects. As you ...
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This article introduces a configuration to let the service desk customers (portal-only users) login with SAML protocol. (1) Prerequisite You are: an organization admin of the or...
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As a Solution Partners and Marketplace Vendors, we always have to carry the burden of providing our customers with excellent products, outstanding support, and innovations at scale. It may sound like...
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Like every love story with software this one started with a use case and a list of requirements. I had just started a new role as a Program Manager, tasked with defining a process and finding the rig...
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Hi Atlassian Community, Alyssa here from the Product Marketing team at Atlassian writing to you with the latest from our most recent release, Jira Service Desk Server and Data Center 4.9 (full...
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...roduction that is why I will not get rid of hardcodes. But in the production code there should be no hardcodes. Having said it I rewrote this code like this: @Named public class MyServlet e...
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Jira Service Desk is my favourite Atlassian product. There, I said it. I use it all the time and love its customisation abilities and ease of use. I've used other ITSM tools before, but Jira Service ...
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Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Paul Buffington and I are excited to share a brand new ITSM resource we’ve created – "The Complete ...
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The new Jira Service Desk Next-Gen project type comes as the simplified solution for easy to start and use for your help desks, without needing a Jira administrator. One of the differences in compa...
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