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Jira Service Management
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今回はCloud版Jira Service Managementのカスタマーポータル上にフィールドを追加する際の手順を一歩ずつご紹介したいと思います。 今回の題材はサンプルで用意されている「Set up VPN to the office」のリクエストタイプを題材にデフォルトのフィールドの Summary（要約） Description（説明） Attachment（添付ファイル） ...
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Atlassians are among those millions of chat platform enthusiasts. We use Slack to facilitate real-time conversations within and across teams, to share news, and – as chat has become an integ...
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Hello again! I hope you’re keen to learn more about Insight. Following on from my previous article where I shared some advice on how to decide what should go into Insight, I’m back to discuss how to ...
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Atlassian University is experimenting with short duration courses. We will use the short duration model for the upcoming ITSM/JSM Cloud training. As part of this experiment, I’d like to gather your i...
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Hi Atlassian Community, I’m Molly Bronstein from the Product Marketing team at Atlassian writing to you with the latest from our most recent release, Jira Service Management Server and Data Center ...
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In a digital work environment, team messaging apps like Microsoft Teams have become the backbone of an organization’s real-time collaboration. We’re proud to announce today that what began as an idea...
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Check out this short video to learn how to manage problems in Jira Service Management: You can learn more about Jira Service Management here.
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Check out this short video to learn how Incident Response works in JSM: Watch the next video in this series - How do I manage problems in Jira Service Management? And learn more about Jira ...
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Check out this short video to learn how to set up the Incident Management features in JSM: Watch the next video in this series - How does Incident Response work in Jira Service Management? ...
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Check out this short video to learn how Change Management works JSM: Watch the next video in this series - How do I set up the Incident Management Features in JSM? And learn more about Jira...
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Check out this short video to learn how to manage requests in JSM: Watch the next video in this series - How does Change Management work in JSM? And learn more about Jira Service Manag...
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Update! The High Velocity Badge Contest concluded on December 31. Thanks for participating! Look for more opportunities to earn badges related to Jira Service Management near Team 2021 (formerly Summ...
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Hello! I’m back again with some more helpful tips on working with Insight. This will be a three part series that covers what data should go into Insight, how it should be structured, and how to keep ...
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Halp has completed its first quarter as part of the Atlassian family! While we haven’t been able to meet our new teammates in person, we’ve enjoyed getting to know them virtually, and continuing to b...
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Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...
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Hey Jira Service Desk enthusiasts! I’m the PM on the Smart Experiences team - we look to use data to improve your experience with Atlassian products. You might have seen our TechCrunch article we r...
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Hey everyone! Me again, Charlotte from Product Marketing for Insight. We recently joined Atlassian and I wanted to tell you more about what Insight is and how it works. This will be the first in a se...
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...hich makes the transition much more straightforward than setting up separate systems. The same holds true for your IT and Operations teams. Help desk teams using Microsoft Teams will feel right at h...
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Hello, Community! I would like to share a solution to a fairly common problem that you could apply in your practice. The article consists of the following sections: Task What we have Deci...
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Hi Community! My name is Charlie and I’m a product manager on the Jira Service Desk Server and Data Center team. I’m excited to announce that we have officially started the Beta program for JSD sup...
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Important Notice : This article applies only for Atlassian products on the "Server" and "Data Center" platforms. For Cloud, please refer to the following suggestion. Purpose This article pres...
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From the Halp Team Howdy! 👋 We’re Halp, a conversational ticketing help desk for all of your internal requests in Slack (and soon to be MS Teams!). We’re excited to be a part of ...
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Cloud SLAs have undergone a complete UI overhaul! We've been busy building a lot of new features in the past month and we’ve also managed to squeeze in a treat for our admins. That's right...
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Hi Atlassian Community! I’m Charlotte, a product marketer for the Insight CMDB for Jira Service Desk. As many of you are probably aware, Atlassian purchased Mindville and our Insight Marketplace App ...
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Jira Service Desk Server Data Center 4.11: Multi-lingual customer portal, advanced auditing and more
...pdated) General configuration (public signup enabled, disabled) Events from these categories are in the Advanced coverage level, which is available for Jira Data Center. Learn more R...
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