We’re excited to announce that Mindville Insight’s asset and configuration management capabilities will now be integrated into Jira Service Management Premium and Enterprise plans!
If you already have Jira Service Management Premium or Enterprise, you can expect to see these new Insight capabilities in your instance in the coming weeks.
With Insight, IT teams can:
Close service requests faster by linking customer assets directly to the issue
Minimize risk by understanding the downstream impact of changes
Add context to issues so they can troubleshoot and resolve major incidents at high velocity
Gain detailed visibility of their infrastructure so they can better locate and solve underlying problems
Discover and track assets to aid planning, audits, and compliance activities
Import data from Insight Discovery, which is now available in the Atlassian Marketplace for free.
Unlike legacy CMDBs, Insight’s flexible and open data structure allows teams to manage any kind of asset to support their ITSM practices. HR, sales & marketing, legal, facilities, and other functions can also use Insight to track and manage their assets and resources.
Have questions about what this means for you or want to learn more? Please see our Frequently Asked Questions.
Want to see it in action? Watch our video, get to know Insight for Jira Service Management!
In our April 7 Lightning Talk @Charlotte Nicolaou will talk through a deep dive into Asset and Configuration Management with Insight. Be sure to register for Episode 10 to learn more!
We’ve got more fun planned in the coming months, so stay tuned 🤘🎸 !
Kate ClavetAtlassian Team
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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