Announcing Mindville Insight is now part of Jira Service Management!
Announcing Mindville Insight is now part of Jira Service Management!
March 31, 2021 edited
Hello Community!
We’re excited to announce that Mindville Insight’s asset and configuration management capabilities will now be integrated into Jira Service Management Premium and Enterprise plans!
If you already have Jira Service Management Premium or Enterprise, you can expect to see these new Insight capabilities in your instance in the coming weeks.
With Insight, IT teams can:
Close service requests faster by linking customer assets directly to the issue
Minimize risk by understanding the downstream impact of changes
Add context to issues so they can troubleshoot and resolve major incidents at high velocity
Gain detailed visibility of their infrastructure so they can better locate and solve underlying problems
Discover and track assets to aid planning, audits, and compliance activities
Import data from Insight Discovery, which is now available in the Atlassian Marketplace for free.
Unlike legacy CMDBs, Insight’s flexible and open data structure allows teams to manage any kind of asset to support their ITSM practices. HR, sales & marketing, legal, facilities, and other functions can also use Insight to track and manage their assets and resources.
Have questions about what this means for you or want to learn more? Please see our Frequently Asked Questions.
Want to see it in action? Watch our video, get to know Insight for Jira Service Management!
In our April 7 Lightning Talk@Charlotte Nicolaou will talk through a deep dive into Asset and Configuration Management with Insight. Be sure to register for Episode 10 to learn more!
We’ve got more fun planned in the coming months, so stay tuned 🤘🎸 !
Your data will not be automatically merged over from the 'original' Insight cloud app and this new integrated version. However, we are working on tools to help make this a significantly less manual process which you can expect sometime before June.
To answer your other questions Martyn,
1. Insight fields are already in. They are a significant improvement with more coming shortly (like filter issue scope)
3. I'm not sure about the rest API, I'm trying to find out for you. cc @Gayan Gunapala
Great work! I would be completely satisfied if the Insight Custom Field had support for placeholders so we could create a field that is dependent on information given in an other field - but I do hope this is coming in a next iteration :-)
In order to apply my current workaround for the dependent fields, I would need access to the api in order to fetch all the items.
Unfortunately, I can't find the correct documentation, there is no provided in the Jira Service Management documentation nor any updates on developer.atlassian.com .
Could you help us find the info? My guess is that we now can use the default Jira authentication and the info is living somewhere in /rest/servicedesk/cmdb endpoint :-)
@Charlotte Nicolaou thanks for the info regarding migration. But what would you recommend to our customer, that has used the app in production and has hundreds of Objects. How should they be transferred to the JSM integration?
In that community post is a link to a survey about future Integrations for Insight Cloud. We would really appreciate it if you could share your feedback!
As to the vision - short term we want to bring in integrations to third party tools and add some smaller features to make it parallel with the Data Center version.
Long term - flesh out the asset and configuration management capabilities and make it a very modern, cloud-friendly CMDB.
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Your data will not be automatically merged over from the 'original' Insight cloud app and this new integrated version. However, we are working on tools to help make this a significantly less manual process which you can expect sometime before June.
Can you provide any additional information about the migration tool? My company is excited to use the new Insight but we've been holding off until we can migrate our data.
We're looking to have the data migration tool out some time this summer. It will be centred around an export/import functionality. I'm not 100% sure at what level but I think it should be at the object schema level. So you will export each of your schemas + types + objects from old Insight and import them into new Insight.
The more difficult bit is your asset fields and any automations you have - these are completely different in new Insight so creating an automated tool would be so incredibly complex.
Asset fields are now custom fields and are far more powerful. And Insight automations have disappeared and instead use Jira automations with new Insight specific actions, triggers etc.
I hope that helps give you an idea of where we're going and what you need to plan for. We'll make sure to do lots of updates when the data migration feature is available.
By placeholders I believe you mean filter issue scope? Where you can filter the Insight objects in a custom field based on the values of fields in the issue itself?
It's coming really soon, should be there in the next few weeks or so all things being well.
I'll try and remember to post and tag you when it's available.
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