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We’re excited to announce that Jira Service Management Cloud now supports the ability to approve requests directly from an email notification – a long-requested feature from our customers.
Users can already go from the email notification to the request and approve from there. Now, project admins can also choose to add Approve and Decline buttons to the email notification itself, and specify the level of security needed to approve from the notification.
Approval by email can be turned on at a project level in Customer notifications. Learn how to use approval by email.
EDIT: This feature is now available to all customers, and stay tuned for more approvals features!
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