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Hola! Estoy teniendo un problema. Cada vez que marco una tarea como realizada y la paso a la columna de "Publicado✅" se archiva automáticamente. Yo no configuré ninguna automatización o botón con esa carecterística. Tampoco me marca que algo esté activado en la parte de reglas/botones/programaciones No se como…

Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: 88bdc3395ce04370808d5d15d87eec83)

Hi, We were receiving the email notifications with delay last week. Today, we are not receiving any email notification at all. Could you please assist with fixing this issue. Shiva

Hi Team, We had an internal notification setup for our team so that an email gets send out when a new work item is created by end user. But today all of the sudden, it stops showing up. Is there any logs I should check to see why the email stop all of the sudden today? Thanks!

Will there be enhancements coming to the Loom admin section and will it ever go back to being embedded in the actual Loom site instead of pushing you over into a dilapidated atlassian admin page? The "new" atlassian admin center for managing our Loom accounts is dreadful. Simple things like being able to filter or sort by…

Hi all, We are seeing duplicate requests in JSM Cloud when multiple users are included in the same email thread. Scenario An internal user sends an email to our support address with several colleagues in To/Cc. JSM correctly creates the first request. However, the other recipients are not always added to Request…

Hi Community! 👋 Welcome to your final challenge of Shatter the Service Quo: Break Stuff, Earn Badges! You've shared how you've broken legacy processes and spotlighted what needed to go — now it's time to level up your toolkit. ⭐ The challenge Complete the Explore Apps for Service learning course. In just 35 minutes, you'll…

Hey folks! The incredible @Teodora V _Warsaw Dynamics_ has just hit level 10 status! Let’s look back on some of her impactful achievements during her time in the Atlassian Community, and hear remarks from people close to her. Teodora joined the Community Leader program in July 2019 as an online Forum Contributor. Since her…

Hi everyone, Great news: we've added long awaited features to both Custom Types (e.g. configure different pinned fields, or idea creation form, per type) and product hierarchies (Connection fields) And after 6 months of iterations with many of you we're lifting the "beta" flag on the hierarchy feature, making it generally…

Hi Team, I have created one project using Customer Service template in Jira. created Organization and added customer within that organization now As in JIRA Service management if any customer raise request on that related organization details automatically get updated in work item. Same feature I want to be work in…

Hi everyone, I'm having an issue with numbered lists in Confluence. I want to create a list with sub-items in the format 1, 1.1, 1.2, 2, but when I press the Tab key to create a sub-level, it automatically switches to an alphabetical numbering (a., b., c.)instead of keeping the numeric structure (1.1, 1.2, 1.3, etc.). Is…

When exporting as CSV and importing into an Excel file the information that the file contains, I need help. I need it to display all the information related to the cards contained in the board. <!doctype html><html><head><meta http-equiv="Content-Security-Policy" content="base-uri 'none' object-src 'none'…

When I open a page in update mode, I click on Enter, I cancel it with ctrl+Z and then I click on Close, to not update the page. A popin says it's possible my updates are lost, then I accept it. Then there is a message/link saying I have updates not saved. (on the left of the button Update) When I click, it opens the page…

From Claude about the connector. Can you fix? The gap isn't "I can't reach the tool" — it's "the tool exists, but its parameter list doesn't include due or member for a checklist item, or member/idMembers for a card at all." I checked this by pulling each tool's actual schema (not just the description) three separate times…

There is a label added to 168 pages across multiple spaces. I'm building a page properties report to show all content with that label, but the report only shows 41 pages. There are no filters on the report other than the label. Viewing all content with the target label at…

I'm feeling extremely stuck. I just tried to login to my Jira account for the first time in a while and realized I don't have admin permissions on my site. I'm the only user on the site and own the domain registered...this has been a site only for my own use. So, I went to the support page to get help and now the support…

My company has used Sourcetree for several years, but my company was recently acquired and our new parent company is requiring us to get information on software we use, they will force us to abandon using Sourcetree if we cannot get answers for these questions, I'm hoping you all can help and have the answers easily…

Hey all, Hope you are doing well. I have been going through PlantUML diagram for Confluence DC by Avono workflow and its prereq. Mostly, I am doing this for a security review of this marketplace app because I want a proper analysis done if to allow or not this app over our confluence DC environment. Now, I was going…

I have built and deployed a Jira app using Atlassian Forge. The app acts as a lightweight chatbot that listens to Jira Automation Webhooks (e.g., issue commented) and then fetches issue data via the Jira REST API to generate automated insights. The app works perfectly on my own Jira site, but when installed on another Jira…

We're using Jira Service Management with Outlook. When a user reacts to an email with an emoji (👍, ❤️, etc.), Jira creates a new comment and adds an attachment to the request. Is there a way to prevent Outlook reaction emails from creating comments or attachments in Jira Service Management?

Hello all, I'm wondering if I can get some clarity around this topic as the Forge cost estimator assumes the developer knows the usage of their plugin. I'm working on a very small plugin that would only index space attributes in JIRA so they can be JQL'd. The entire plugin is just a manifest.yml file that declares the…

Board has been created on same space, so it shows data for Phase 1 as well as for Phase 2. Using Labels and filters, we are able to segregate the data, however Customer thinks that we have not setup the board properly and trying to fix board as per feedback. In summary, Customer wants a separate Jira board for phase 2…

Hi Atlassian community, My name is Max and I work on the product integration team at Atlassian. I am pleased to announce the early access program for the Jira Cloud add-in for Outlook. This add-in lets you organize your Jira issues from Outlook and is available today on AppSource. Let us know what you think! Install Jira…

Hi Team, I need to create a report with EPIC, Feature and Story details. This needs to be filtered via PIs

To Atlassian Billing Support, I am writing to formally dispute charges on my most recent Loom Business + AI invoice and to request an immediate refund of $72. Here is a summary of the issue: - I have held a single Loom Business + AI license for the past three to four months, paying $24/month. - My most recent invoice…

We are a dental practice using Confluence on the free tier. We recently received an email from Atlassian stating that our organization's data may be used for AI training purposes. As a dental practice, we are a covered entity under HIPAA, which restricts how our data can be used by third parties. We do not consent to our…

I am not able to delete my account, and the message "we weren't able to delete your account" is not helpful. AT ALL. Why is this so difficult?

Hi, I have added Security Level to Screen and Field Configuration but am unable to view on the ticket. This happens to be an issue on Incident work type in my case where as I am able to see the same in Service Request. Can someone help please? 

I have created an agent which looks at incoming customer support tickets (Jira). It examines the question, looks in confluence (user manual) for a solution, and then posts a draft reply in the Jira ticket. This draft reply must be posted in the "internal note" field. The agent works fine, but instead of the "internal note"…

We have been using JIRA automation to update fields in an issues, and the updates rely on using Smart Values. lately, we have started to hit limits in the number of Automation Requests, and because of that, our processes are getting disrupted. We are not ready to jump to the higher levels of JIRA that provide increased…