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I've been in the business way too long to be asking this question, but I'm in a new role and have some different circumstances than I'm used to dealing with. I'll keep this simple to start with -- the context is JSM service requests and incidents. Multiple groups working in the same JSM space. And your tickets are using…

Title: Sticky note content replaced with "c" when dragging on whiteboard Description: When I drag/move a sticky note on a Confluence Cloud whiteboard, the sticky note's content is overwritten with the single character "c". This happens consistently regardless of: * Browser (Chrome, Firefox all affected) * Input method…

Hi Community, I’m currently Level 4 – Sapling, and I’d like to start publishing articles in the Atlassian Community. From what I understand, users at my level should be eligible to become article authors, but I don’t currently see the option to Write an article. Is there any additional step or approval required to enable…

This is incredibly frustrating. Automations are a lot of work and a lot of fine tuning and forcing me to recreate the wheel instead of modifying seems like unnecessary work. 

Hello community, The Confluence team is excited to announce that we have started to roll out a visual refresh of the Confluence UI! 🖌️ With this refresh, powered by the Atlassian Design System, we’re bringing a new look and feel to Confluence through updated icons, typography, components, and colors. Our goal is to make…

We’re excited to announce a major upgrade to the Jira Software project timeline. Soon, you’ll experience a better timeline that designed to help software teams plan, track, and deliver work with greater clarity and speed. When? We will roll this out starting in July month. What’s changing? ✅ Display all levels including…

Hi everyone! 👋 We're thrilled to announce two major updates to Assets Data Manager that many of you have been asking for: Cloud-to-Cloud (C2C) Fetch for five popular adapters and automated scheduling for C2C-enabled data sources. These updates mean less infrastructure to manage, fewer steps, and fresher asset data — all…

Hello I would like to link Atlassian (Jira and Confluence) to my Circuit Agent but I'm being advised I'm unauthorized to do so and need to create a page but I already have a page so can you assist in how I can link these please? 

In asset management, I have an object type "Customer's Contact" with an attribute called "mail." I've attempted to create an automation rule that retrieves this mail, creates a customer in my JSM Portal, and adds the new customer to the new object's attribute (specifically, an attribute called "JSM User"). I'm using REST…

Hello! Our Atlassian organization has been deleted/deactivated due to inactivity, and we’re hoping it can be restored. Would an Atlassian Team member be so kind as to reactivate our Jira organization and restore access to the existing data? Thank you in advance, and please let me know if you need any additional information…

(added some edits for clarity and some more info) Hi, have an (non-JIRA) automation in place which "dispatches" JIRAs, from some "intermediary" project to "final" projects, where developers are supposed to work on them. The workflow, high level, is "find untouched JIRAs in interim project, for each one create a payload for…

To utilize company hub does all my users need a Confluence license?

We have resource boards that have a lot of labels. One or two boards in particular have been getting the limit warning at 900, and I've fixed this intermittently by deleting a few that caught my attention. Label management IMO has been somewhat lacking I feel, so it's incredibly difficult to get a good view of what's there…

Hi All, We are facing an issues while creating Dashboard and while changing the stating of the TC. 1- Dashboard issue: We're having some trouble getting all available gadgets and the Overall Test Results not getting updated correctly, it is updating with different rule that we didn't chose it. 2- Test execution status in…

Hello there, My problem is that the Reports tab for a team managed Scrum pie chart does not separate the "assign to me" from unassigned. The light blue one. On the otherhand, it's still possible to do so via Lists tab and choosing view work items as a chart. Assign to me is 14

Please send the payment link to activate Jira.

I'm creating three team boards within one Jira space for a client. I am having issues with the automation rule that would transition a new Jira work item to the specific team board. But it isn't working because each team board has a different starting stage. I tried to create a Rovo agent but that didn't work. The workflow…

Dear Community, I am the Jira administrator in our company and have been informed that the quick search on the board of a Jira project does not work anymore. I tried it by myself and can confirm that if I for example search for a text string, which is obviously part of the summary of a Jira task on the board, it does not…

For some users when the use the +Create button at the top of the page (next to search). the description content they type in is being lost. It seems to be limited to a single user ... we've he's an Admin in the space so we don't believe its a permissions issue.

I am being asked to populate a custom field with the component lead value. This is so we can have the accountable component lead value, displayed on any given screen. I have tried with REST API to do this using automation but have failed unfortunately, even using Copilot to help. This is the error I get in the automation…

As of a few days ago, I'm no longer able to drag and drop lists in Firefox - I can still drag and drop cards, though, and I can also drag and drop lists in Chrome, but not in Firefox. I checked that my software is up to date (Firefox 139.0.4 under Mac OS 15.5), cleared cache and cookies, disabled all browser extensions…

This discussion started with a question from @Darryl Lee that catches many Enterprise customers off guard: If our JSM is on a different site (but in the same Atlassian organization) as our Jira site with Rovo, isn't there a connector for it? If Enterprise supports multiple sites, shouldn't Rovo be able to search across…

I did not find a way to clone a board in the new Jira. How can I do this?

I have been having issues between the app and web viewer showing my cards in different orders on specific lists. My board currently has 7 lists 2 of which we manually change the order of the cards daily. When I switch between the app and my computer the order of the cards is different on the 2 main lists that we change a…

Olá, Estou desesperada! Pois, estou enfrentando um problema com minha conta do Trello. Meus quadros que eu utilizava anteriormente não estão mais aparecendo na minha conta. Já verifiquei se estou acessando a conta correta e não consigo localizar os quadros nos meus Workspaces. Também gostaria de confirmar se houve alguma…

Hi community! Are you using a service project in Jira Service Management to manage incoming requests for a business team (like human resources, marketing, analytics, legal, facilities, etc.)? If so, I’d love to learn more about how you onboarded these teams and helped them build confidence to use their service project.…

User Is In Project how to configure

Dear Support, i cant log in my space: my email Adress is: info@adamberes.de my name is Adam Beres here a link from one of my pages: https://adamberes.atlassian.net/wiki/spaces/TEAM/pages/20578360/Docker Thank for solution. I was in hospital for 5 monthes. Kindly regards Adam Beres

Is there a way in Finance Manager where you can set an alert or automatically close the FM for a project when the Budget reaches zero?

I'm creating an automation flow and I see there is an action "Use Rovo". If I fill out the prompt, finish the flow, enable, and trigger the rule, will it use Rovo credits (once? per trigger? other?)?