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Rovo blocked but still working

Ella Tingström

Hello,

We have blocked Rovos access to all our apps according to the documentation found here: Manage Rovo access | Atlassian Support , however Rovo still shows up for our users and gives answers based on information it should not have access to. We do not want to use Rovo and want it removed and blocked from the entire organization. How can we achieve this if the block list does not have any effect?

Regards

Accepted answers

Ella Tingström

Nevermind, turned off everything in Rovo Settings as well as everything in Rovo MCP Server permissions, whereupon the Ask Rovo button disappeared. It may not have removed all Rovo functionality but it's good enough for now.

All comments

Rebekka Heilmann (viadee)

Hi @Ella Tingström

Rovo itself cannot be removed. But if you disable AI features in all your Apps then AI answers in Search, Summaries, Rovo Chat and Agents should all be disabled and not be visible anymore.

See https://community.atlassian.com/forums/Rovo-articles/Why-Can-t-You-Disable-Rovo-And-What-to-do-Instead/ba-p/3159063

Rovo access settings have been converted into a Blacklist recently but my sites only have been showing the correct list for a few days now. Can you double check that it says "Blacklist" and all Apps are listed under Rovo > Rovo access?

Ella Tingström

Hi!

Thank you for your answer! I do not understand why Atlassian has made the choice to make it impossible to deactivate/remove, but I do understand that is the case. This is how we have set up Rovo access, but the agent is still able to access the data within our tickets and kanban boards.

Ella Tingström

Rebekka Heilmann (viadee)

Any other setting apart from the Blocklist should not have any effect. Maybe it triggered a new "Sync" of some sort and pushed the Blocklist settings through though..

Sebastian Knop

https://community.atlassian.com/forums/discussion/comment/3230792#Comment_3230792

In our case the Blocklist had no effect. Even with all apps in there, the Rovo chat still appeared. The only thing that helped was flipping the "Enable Rovo features for all users and apps" to off, which also disabled the Blocklist configuration.

Rebekka Heilmann (viadee)

There may be different UI experiences currently for different Organizations. This post is 5 months old so a lot has happened since then. The Atlassian Team has a backlog item on making it possible to disable all of Rovo everywhere, as currently the Rovo Chat & Search App as well as Browser Extension/Mobile App probably still work even with the toggle switched off.

You can open a support request to have LLM-features of Rovo completely switched off. Note that MCP/CLI have separate settings.