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2FA Codes not being sent to my @outlook.com email address

Bobsy Gmail

Hi Team,

Hope you are well, and i can enlist your help.

I'm having difficulty logging into my account after entering username and password, the 2FA code is not being sent to my Outlook email address despite repeated attempts. i have added the recommended domains to my safe domains list in Outlook, but still no success. I suspect my email address might be on the suppression list - could you please help.

Thanks in advance,

Rob

Accepted answers

Samuil Enchev

Hi @Bobsy Gmail,

I’m sorry to hear you’re having trouble getting into your account. Because account access involves verifying your identity and handling sensitive information (like your email or security settings), we cannot troubleshoot this in a public forum. To keep your account secure, we need to move this to a private conversation with our Support team.

Please take these steps to get help:

Go into Incognito mode on your browser
Visit our Support portal.
Select Continue without logging in
If you can't log in to the portal, select "Your account" → “Log in issues” from the options provided.
Click on “Need more help?” until the “Submit a support request” button becomes available.
Provide the email address associated with the account you're trying to access and add a link to this Forum post.

Our support teams will work with you 1:1 to verify your ownership of the account and restore your access.

Best,
Samuil

All comments

Nikola Perisic

Welcome @Bobsy Gmail

Possibly your email was added to surpression list. I will escalate this to Atlassian.

Bobsy Gmail

Thank you Nikola. I know this profile that i have posted under has my gmail email address connected to it, but it's my @outlook.com email address that is both my login email for Trello and the address to which the 2FA codes/recovery emails would go to.

Samuil Enchev

Hi @Bobsy Gmail,

Please take these steps to get help:

Go into Incognito mode on your browser
Visit our Support portal.
Select Continue without logging in
If you can't log in to the portal, select "Your account" → “Log in issues” from the options provided.
Click on “Need more help?” until the “Submit a support request” button becomes available.
Provide the email address associated with the account you're trying to access and add a link to this Forum post.

Our support teams will work with you 1:1 to verify your ownership of the account and restore your access.

Best,
Samuil

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