Atlassian Community

Hi, I’m trying to set up a better way to plan sprints and understand how work is distributed across the team. We use company-managed projects, and I’d like to estimate user stories with story points while tracking individual tasks using hours. During sprint planning, I want to have visibility into each person’s workload in…

Hi everyone, I was wondering how you guys handle time zones and part-time work? The thing is that our team is fully distributed. Some team members work in the EST zone, and some work in the GMT zone. We also have part-time contractors. Also, naturally, people have different holidays and PTO. Ideally, we need a…

Hello Atlassian Support, I'm contacting you because I'm trying to delete my Atlassian account after briefly trying Trello, but the process seems to make it unnecessarily difficult to do so. Every time I attempt to delete my account, I receive the following message: You can't delete your account Your account can't be…

Hi Team, we would like to explore the possibility of tracking individual user capacity planning and allocations directly within JIRA. Majorly looking for Portfolio level Capacity allocation and governance * Gain better visibility into individual workload and availability * Improve resource planning and allocation across…

Hi, I have some people work on JPD and would like to create a private view. Seems it's not possible. Is it possible with premium license?

Hi, Now I am joining the project and construction company to lead the project which is interested in using feautures on Jira as: - Budgeting the project. So the PM's would be able to see how much money planned & spent for the work streams? - Planning and coordinating working hours of staff. Is there any possibility to…

I need to add a new team member to my board, but he is a member of another board Im an admin

Hi all, Is there any way to put some sort of workflow or approval processes around the creation and modification of entries in a database? We are moving to confluence cloud and currently use a combination of pages and compare document workflow to manage the creation, editing and approval of some of our components like…

Hello, I would like to request support to access my account on Confluence. I already have the necessary internal permissions, but I cannot access my account and keep receiving the message that my user does not have access to Confluence at contactservicesolutions.atlassian.net. I have asked several people within my company…

Hello, I noticed that the new cloud confluence only has minimal options for cell background colors, not like the legacy which provided a nice range. Is there a way to add more color options?

Hi everyone. I took on the "simple" task to write a Confluence Automation Flow that would archive inactive spaces. Since there is no configuration setting to turn off the auto-creation of a personal space whenever you join Confluence, it has resulted in thousands of personal sites that have never been used. Sounds like a…

Our small company started off years ago using Trello cards to track clients and their projects. We have recently started using Slack for all company communications. Can slack messages be added to already existing Trello cards?

I cannot delete my Atlassian account because I am listed as the last billing admin with active entitlements, but I cannot find any subscriptions. Please remove me from all billing accounts or list them.

I'm trying to require agents define the "Requested For" user which is not required for customers on the portal unless they select they are submitting for another user. I've looked through the forum history, tried Gemini and Copilot, and haven't been able find anything that meets all conditions. * Requested For (User…

Ran into an issue with sourcetree/git where I couldn't pull/checkout any branches. I assumed it was some type of authorization error with my account, so I removed my credentials to try and readd them. But every time I try to authorize with OAuth or Basic, Sourcetree will hang for a long time and then I get these error…

In one of jsm project organization fields are getting populated on the basis of reporter email address. Same organization field not working for other jsm project. There is no.project automation, form present.

Let us say I have a multi-select field that has values A, B, and C. If the field contains A, then execute actions 1, 2, and 3. If the field contains B, then execute actions 4, 5, and 6. If the field contains C, then execute action 7, 8, and 9. The actions may or may not be the same for each field value. For two of the…

Good morning, I’ve encountered an issue where the Slack integration was deactivated on all of my boards, and I have to add it again. Is there any reason why this happened? I have 50 boards, and it was deactivated on all of them. I also noticed that on my Activity List board, the custom fields I had added were removed. Good…

Hi, Could you please let me know the steps on how to post an article? Thank you, Sasti

Description: We are experiencing an issue with the SYSTS project workflow. The OBE button is visible on issue screens, but it does not appear in the workflow configuration. Additionally, the Resolution field is missing from the OBE and Close transitions, which previously allowed us to set the resolution when closing or…

I have created a excel sheet with 3 test cases as of now, added different test case id to each test case. Each test case has 4-5 steps. After mapping, and importing, seeing that all the steps are part of one test case only. How do I do mapping ? I have linked test case id to external issue id, tried linking it to external…

Hi, I was wondering if anyone is having similar problem with Slack integration regarding 'jira previews' and 'More actions' functions on issue creation notification. ■ Here is the status. - Jira Cloud is invited to the slack channel - The channel is connected to 'issues from site ****.atlassian.net' (**** = my company) -…

Hi, Could not find anything to address this issue online. I just rolled out a feature that uses the Actions Tab to input a customer number and have it dial out from jira and log info into the ticket. This is working well and is fine for Desktop users I as the admin made a fatal flaw, while using my personal ios device saw…

When setting up the Sprint Capacity Management in Plans I am only able to see details of the future sprints if the sprint has been created in a project. We capacity plan for 6 months out and the empty future sprints clutter the sprint backlog view. Any suggestions on getting the full sprint details in the Sprint Capacity…

How to enable incremental refresh for Jira API connect with PowerBI. Every time its downloading the whole data, is there any way we can enable incrementally. 

Hi Team, We are using advanced forms in Jira. Yesterday I added few more options to the existing question. This removed the conditional logic for questions/ sections below also changed the question number ( from 50 to 144). Is this expected behavior for the forms? Thanks

Inside an issue, there is an attached form. How can I export the responses from the attached form to a google sheet and the sheet can be automatically updated on a daily basis? Thanks.

I want to get access to the space's page "https://infosys.atlassian.net/wiki/spaces/TCOE/pages/1594459099/Getting+Started and the space https://infosys.atlassian.net/wiki/spaces/TCOE . How to get access to these pages and spaces? How to raise an IHD for this?

Where can i find Tax Residency Certificate for 2024 and 2025?

I dont want to have a premium. and i really dont want to pay for somehting i am not going to use. can you please check my account and then make it a free tier account? thank you. my email is [email address removed for privacy] Edit: Email addresses were removed from the post to avoid sharing personal information publicly…